Junior Commercial Manager

2 semanas atrás


Maia, Portugal InPost Portugal Tempo inteiro

Descrição do cargo:


Pessoa encarregue pela Gestão da rede de Pontos Pack no território para si definido, incluíndo angariação, cancelamentos, formações e gestão do dia a dia, assegurando a qualidade da rede, assim como a satisfação da mesma.

Neste caso a zona de maior incidência será a zona do Porto.

Responsabilidades e funções:

  • Aprovar todas as angariações dos Lead Adcquisition Specialist, tendo em conta a localização, potencial e características próprias do negócio
  • Activar e formar todos os novos pontos que entrem na rede, garantindo o seu bom funcionamento
  • Gerir as incidencias durante as primeiras semanas de actividade dos novos pontos.
  • Prevenir aumento da rotatividade da rede, procurando sempre optimizar o funcionamento dos pontos
  • Gerir os cancelamentos de pontos, seguindo os processos definidos. Assim como substituir o referido ponto de maneira a assegurar a satisfação do cliente final
  • Encontrar potenciais negocios na sua zona que não tenham sido identificados pelos Lead Acquisition Specialist
  • Account Management trimestral dos seus pontos, mediante visitas físicas, chamadas telefónicas ou videochamadas, garantindo um bom nível de satisfação da rede
  • Implementar as iniciativas estratégicas necessárias, para continuar a inovar e optimizar os processos actuais bem como melhorar a satisfação e eficiencia da rede de Pontos Pack
  • Cumprir com os reports estabelecidos pelo seu Área Manager

Objetivos:

  • Alcançar os objetivos de zona em relação a números de pontos e satisfação do serviço dos mesmos
  • Planear visitas de maneira a garantir o contacto com 100% da rede ao longo do trimestre
  • Propor ou implementar novas estratégias para a diminuição da rotatividade e um aumento do NPS dos pontos

Habilidades:

  • Skills comerciais e de comunicação
- Óptima construção de relações

  • Orientação para o cliente e para resultados
  • Excelentes skills de negociação
  • Capacidade de priorizar e organizar o seu trabalho em ambiente multitasking

Nível de Experiência:

  • 2 ou mais anos de experiência em posição semelhante
  • Conhecimentos de CRM (Pipedrive, Hubspot ou Salesforce)
  • Conhecimentos de MS Office

Qualificações:

  • Carta de condução válida em Portugal
  • Licenciatura
  • Inglês B2

Tipo de oferta:
Full-time

Benefícios:

  • Automóvel
  • Cartão/Ticket refeição
  • Estacionamento gratuito
  • Telemóvel da empresa

Horário de trabalho:

  • De segunda à sextafeira
  • Turno de 8 horas

Idioma:

  • Inglês (preferencial)

Licença/Certificação:

  • Carta de condução Categoria B (obrigatório)

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