Community Support Representative, French Speaker

2 semanas atrás

Lisboa, Lisboa, Portugal Uber Tempo inteiro

About the Role:

At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience.

We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.


At the French Super Rider LOB, you'll be working on Beyond Support scope, helping Riders to improve their experience through a proactive phone reach, positively impacting on their engagement and fidelity.

You'll also support critical issues and participate in Sprint campaigns, aiming to solve specific business needs.


We are seeking a diligent, personable, highly-organized CSR to assist the city's operations team as we continue to grow our presence.

This is a full time opportunity to work with an outstanding operations team on the daily functions that are at the core of Uber

What the You Will Do:

  • Proactively engage with Riders via Phone to bring to bear their experience with Uber and increase their fidelity
  • Deliver highquality support to the critical issues
  • Run Sprint activities to tackle specific business needs
  • Be a passionate contact point for riders while answering any questions that come your way
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences
  • Triage issues and raise them when vital
  • Turn negative interactions into positive discussions and identify adhoc online opportunities to be leveraged to drive positive sentiment
  • Collaborate to proactively draft messages in order to address new users concerns

Basic Qualifications:

  • Fluency in French and professional proficiency in English;


 Desire to learn
  • You're a highly motivated selfstarter with an eagerness to learn and grow, and you are receptive to feedback;


 High flexibility
  • When the only constant is change, you're ready to roll with the punches while remaining customercentric and driving resolutions;


 Customer empathy
  • You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways;
  • Must have flexibility to work weekends and/or nontraditional shift schedule.

Bonus Points:

  • Experience in a highvolume environment, including service industries, retail, hospitality, or other support environments is preferred
  • Bachelor's degree or college experience is preferred but not mandatory
At Uber, we reimagine the way the world moves for the better.

The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on.

We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.

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