Customer Support Agent

2 semanas atrás

Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro
Posted 10 May 2021

LocationLisbon

DisciplineCustomer Service

Reference32038

Rikke Låveng Øvergård

**Har du alltid hatt en drøm om å bo i solfylte Lisboa? Vi ser etter deg som ønsker å jobbe som kundeservicekonsulent mot det norske markedet**

Er du over gjennomsnittet interessert i service og teknologi? Har du generelt interesse for utviklingen av ulike teknologiske produkter? Om du er kreativ, utadvendt og villig til å brette opp ermene og få ting gjort i et dynamisk miljø hvor ting endrer seg raskt, er dette kanskje stillingen for deg

**Bli kjent med din fremtidige arbeidsplass**

Selskapet er en av verdens største leverandører innen outsourcing og kundeservice og tilbyr fremragende kundeservice og teknisk support for kjente internasjonale merkevarer. Selskapet ble grunnlagt i Paris i Frankrike i 1978 og er et globalt selskap i 65 land med mer en ansatte fordelt på 311 kontorer. Som kundeservicekonsulent på det norske teamet vil du håndtere innkommende kundehenvendelser gjennom flere ulike kanaler som telefon, e-post, sosiale medier for norske brukere av tjenesten. Selskapet tilbyr gode karrieremuligheter og har stort fokus på personlig og faglig utvikling.

**Hvorfor flytte til Lisboa?**

Lisboa er hovedstaden i Portugal og har rundt innbyggere i den sentrale delen av byen, og rundt 2,8 millioner i hele storbyområdet. I Lisboa finnes det alt mulig å gjøre. Det er en by som er nærme havet, kan tilby bra shopping, nattliv og har en utrolig kulturarv og mange flotte bygninger. På Portugals "riviera" vest for Lisboa, ligger de populære baderesortene Estoril og Cascais. I Estoril finnes det også en av Europas største kasinoer. Lisboa kan tilby, under store deler av året, et deilig klima og et strålende vær. Dette er en av mange grunner til at Lisboa har blitt en av de mest populære reisemålene for Europeiske reisende. Klimaet har det man kaller subtropisk - middelhavsklima, det innebærer at det er milde vintre og varme sommere. Med dette har Lisboa rett og slett er bredt utvalg av det man kan ønske seg: sol, varme, bra uteliv, avslappet levestil, shopping, kultur, storby, parker og så klart surfing

**Arbeidsoppgaver**
Som kundeservicekonsulent, vil din rolle være å løse og håndtere innkomende hendvendelser via telefon, mail og live chat og sikre en helhetlig opplevelse for kunden i kontakt med kundeserviceavdelingen. Du vil jobbe med mange forskjellige kanaler, med mål om å levere en optimal kundeserviceopplevelse til hver enkelt kunde. Andre ansvarsområder inkluderer:

- Avdekke og implementere kreative metoder for å forbedre kundeopplevelse og relasjoner
- Jobbe mot satte mål
- Prioritere og levere en enestående serviceopplevelse
- Kommunisere med bedrifter via telefon og mail
- Bidra til kreative løsninger og forbedring av kommunikasjon og samtaleteknikk

**Kvalifikasjoner**
- Relevant arbeidserfaring fra serviceyrker teller positivt
- Flytende norsk, både skriftlig og muntlig
- Flytende engelsk, både skriftlig og muntlig
- Analytisk og løsningsorientert
- En lagspiller med gode kommunikasjonsevner
- Du er en person elsker å skape gode kundeopplevelser
- Du er lærevillig og er opptatt personlig utvikling

**Vår klient tilbyr**
- Flybilletter
- Leilighet under hele ansettelsesperioden
- Taxi som plukker deg opp på flyplass
- Gratis treningsmedlemskap
- 3 uker med grundig opplæring
- Coachingprogram som skal gi deg profesjonell utvikling
- Selskapet vil sette sammen en plan for videre karrieremuligheter innad i selskapet
- Kontinuerlig trening med ulike sertifikasjoner innen forskjellige produkter og metoder
- Ukentlig og månedlige konkurranser
- Ansatt i et markedsledende selskap med mulighet for å jobbe med support for anerkjente internasjonale brands
- Hyggelig arbeidsmiljø, gode kolleger og mange sosiale arrangementer
- En travel hverdag som får tiden til å fly på jobb
- Fulltid - 40 timer per uke, Mandag til Fredag , inklusive 1 time lunsjpause

**Hørtes dette ut som drømmejobben for deg? Send oss din CV i dag. Vi intervjuer aktuelle kandidater fortløpende.**

**Nordic Jobs Worldwide**

Nordic Jobs Worldwide er et profesjonelt nordisk rekrutteringsselskap som fokuserer på å koble kandidater fra Sverige, Finland, Norge og Danmark med bedrifter fra hele verden.

Nordic Jobs Worldwide er Nordens største rekrutteringsbyrå innen språkrekruttering, med kontorer i Oslo, Tallinn, Malaga, Malta og Lisboa. Vi matcher de mest spennende jobbene med nordiske talenter over hele verden. Vi har hjulpet over 3000 mennesker med å finne drømmejobben sin med våre 300+ partnere i over 30 land.

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