Empregos actuais relacionados com Contact Center Team Lead with Portuguese and Spanish - Porto, Porto - Talent Search People

  • Contact Center Agent

    4 meses atrás

    Porto, Portugal Linde Saude, LDA Tempo inteiro

    Linde Saude, LDA **Contact Center Agent - Portuguese and Spanish Speaker (M/F/d)** Porto, Portugal | req15980 **O que vai gostar de fazer** - Efetuarás o atendimento ao paciente/cliente, com base nos níveis de serviço e de qualidade definidos pela empresa - Registarás corretamente em sistema informático todos os pedidos, reclamações ou questões...

  • Contact Center Agent

    3 meses atrás

    Porto, Portugal Linde Saude, LDA Tempo inteiro

    Linde Saude, LDA **Contact Center Agent - Portuguese and Spanish Speaker (M/F/d))** Porto, Portugal | req12427 **O que vai gostar de fazer** - Efetuar o atendimento ao paciente/cliente, com base nos níveis de serviço e de qualidade definidos pela empresa - Registar corretamente em sistema informático todos os pedidos, reclamações ou questões...

  • Contact Center Agent

    3 meses atrás

    Porto, Portugal Linde Saude, LDA Tempo inteiro

    Linde Saude, LDA **Contact Center Agent - Portuguese and Spanish Speaker (M/F/d)** Porto, Portugal | req16519 **O que vai gostar de fazer** - Efectuarás o atendimento ao paciente/cliente, com base nos níveis de serviço e de qualidade definidos pela empresa - Irás registar correctamente em sistema informático todos os pedidos, reclamações ou...

  • Customer Support

    3 meses atrás

    Porto, Portugal Transcom Portugal Tempo inteiro

    Do you speak portugueses and spanish and want to show off your super talent? This job is for you!_ **What is in it for you?** - attractive salary - paid education and care for each individual - we make sure that you start work more ready than ever! - full-time employment contract - vacation and holiday bonuses - we want to say thank you on the happiest...

  • Team Leader for Customer Support

    4 meses atrás

    Porto, Portugal timeframe Tempo inteiro

    **_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!_** **_ Your duties:_** - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are...

  • Team Leader for Customer Support

    4 meses atrás

    Porto, Portugal timeframe Tempo inteiro

    **We are looking for an experienced Spanish, Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...

  • Team Leader for Customer Support

    4 meses atrás

    Porto, Portugal timeframe Tempo inteiro

    **_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!_** **_ Your duties:_** - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are...

  • Smm Specialist with Spanish and Portuguese Languages

    3 meses atrás

    Porto, Portugal SDZ Support Company Tempo inteiro

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for an SMM Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities...

  • Customer Service Agent Portuguese, Spanish And

    4 meses atrás

    Porto, Portugal timeframe Tempo inteiro

    **We are looking for Spanish, Portuguese and English speaking Customer Service Agents to join our team in Matosinhos.** **Your duties**: - Documentation of customer concerns - Providing price and product information - Processing customer complaints and troubleshooting - Maintain customer satisfaction & loyalty **Your skills**: - Good communication skills...

  • Customer Service Agent Portuguese, Spanish And

    4 meses atrás

    Porto, Portugal timeframe Tempo inteiro

    **We are looking for Portuguese Spanish and English speaking Customer Service Agents to join our team in Matosinhos.** **Your duties**: - Documentation of customer concerns - Providing price and product information - Processing customer complaints and troubleshooting - Maintain customer satisfaction & loyalty **Your skills**: - Good communication skills...

  • Team Leader for Customer Support

    4 meses atrás

    Porto, Portugal timeframe Tempo inteiro

    We are looking for an experienced Spanish and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto! **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs...

  • Guest Experience Specialist

    2 meses atrás

    Porto, Portugal Guestready Group Tempo inteiro

    Guest Experience Specialist (Spanish and Portuguese)PortoAbout UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast....

  • Procurement Center of Excellence Team Lead

    3 meses atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Company kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Guest Experience Specialist

    Há 1 mês

    Porto, Portugal Guestready Group Tempo inteiro

    .Guest Experience Specialist (Spanish and Portuguese)PortoAbout UsGuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast....

  • Customer Support Agent

    4 semanas atrás

    Porto, Portugal Randstad Portugal Trabalho remoto Freelance Tempo inteiro

    Are you fluent in Spanish, English and Portuguese? are you looking for a job in the economy area?We have the ideal opportunity for you!Would you like to work in an area specializing in payment solutions for small and medium businesses?We are a growing company with an "out-of-the-box" attitude and a special focus on technology and development. We are looking...

  • Procurement Team Lead

    1 semana atrás

    Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiro

    kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf...

  • GRC team lead

    2 meses atrás

    lisboa ou porto., Portugal Randstad Portugal Tempo inteiro

    Randstad operates in Portugal and worldwide as a leader in human resources in various sectors. In partnership with Minsait an Indra Company, a service management, digital transformation and cybersecurity consultancy, we are recruiting a GRC team lead for the cibersecurity team.If you think you're the right person to take on this challenge, send us your...

  • Procurement Team Lead

    1 semana atrás

    Porto, Portugal Klöckner Pentaplast Tempo inteiro

    The Companykp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer, so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product...

  • Contact Center Agent

    3 meses atrás

    Porto, Portugal Linde Tempo inteiro

    Linde Saude, LDA Contact Center Agent - Portuguese and Spanish Speaker (m/f/d) Porto, Portugal | req16519 O que vai gostar de fazer Efectuarás o atendimento ao paciente/cliente, com base nos níveis de serviço e de qualidade definidos pela empresa Irás registar correctamente em sistema informático todos os pedidos, reclamações ou...

  • Guest Experience Specialist

    Há 1 mês

    Porto, Portugal Guestready Group Tempo inteiro

    .Guest Experience Specialist (Spanish and Portuguese) Porto About Us GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast....

Contact Center Team Lead with Portuguese and Spanish

3 meses atrás

Porto, Porto, Portugal Talent Search People Tempo inteiro

Where will you work?:

What will you do?:

  • Reporting to the Supervisor, the Team Lead must perform the following functions:
  • You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow up's
KPI's analist- Further you will daily prepare reports based on KPI's and reporting of results

  • Analytical profile of results, daily, weekly, monthly, quarterly and annual
  • In addition you will create and maintain internal work instructions, as well as preparation and definition of mateiral support and help
  • You will be in charge for the selection of personnel and initial training for new hires and continuous training
  • Ensure compliance with the procedures and guidelines established in relation to operational standards, quality and GDPR
Maintenance and update of the internal procedures of the Department- You will cordinate with the different business areas to ensure that the implemented processes/procedures are aligned

Agents Support, Resolution of doubts in relation to the procedures- Coordination with the team leaders in Spain, of the work and schedules of the teams, monitoring of tasks and control of absentee

Who are we looking for?:

  • You have a Bachelor Degree or provable previuos experience in similar role
  • Worked in Contact Center for min 5 years and 2 years managing teams
  • Your level on Portugues and Spanish is native/bilingual, English is highly valued
  • Extensive knowledge in Microsoft Office Tools (Advanced Excel Office is a must)
  • Further you have previous experience in call management telephony platforms and CRM's
  • You have availability to do some Stand By shifts on rotation saturdays and bank holidays
  • Strong team work commitment, highly oriented to targets and objectives suit your profile, as well as strong customer focus and dedication to client service

What do we offer?:

  • Long term contract
  • Other benefits
Apply