Team Leader for Customer Support
7 meses atrás
**_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto_**
**_ Your duties:_**
- Support the Operations Manager in the daily business
- Main point of contact for our client as well as for the team
- Motivate and coach the team and ensure performance goals are met
- Control KPIs and ensure their achievement
- Develop procedures to enhance productivity and performance according to business needs and requirements
- Increase quality measures and ensure customer satisfaction
- Identify team member’s training needs and ensure development plans are maintained for all team members
- Prepare and implement meetings and team member appraisals
- Create statistics and bespoke reporting
**_ What we offer:_**
- An international and multicultural working environment
- Strong involvement in decision-making processes due to flat hierarchy within the company
- A long-term secure job in an expanding, future-oriented company
**_ Your skills:_**
- Proven experience of working in a call center environment in a team lead position
- Native in Spanish, Portuguese and English or C2 level.
- Confident, friendly and professional manner
- Customer service oriented
- Excellent communication and conflict management skills
- Ability to thrive in a fast-paced environment and to adapt quickly to change
- Determined, flexible, reliable and a team player
- Assertive and with a strong affinity for numbers
- Advanced knowledge of Excel
We look forward to meeting you
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!_** **_ Your duties:_** - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiroWe are looking for an experienced Spanish and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto! **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**We are looking for an experienced Spanish, Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**We are looking for an experienced German speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and ensure...
-
IT Support Team Leader
7 meses atrás
Porto, Portugal Natixis in Portugal Tempo inteiro**Company Description** Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto,...
-
Customer Support Team Leader
4 meses atrás
Porto, Portugal JL Talent Partners Tempo inteiroWe're looking for talented **Team Leaders** to join our client's team in the beautiful Porto! **What you'll do**: - Monitor and report team performance - Give agents feedback on their individual and motivate team members - Keep track of each agent’s training - Participate in the recruitment process close to HR Department - Organize and optimize shifts -...
-
Customer Service Team Leader
6 meses atrás
Porto, Portugal knok Tempo inteiro**Learn about knok** Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source...
-
Customer Service Team Leader
Há 1 mês
Porto, Portugal Buscojobs Portugal Tempo inteiroLearn about knokThrough a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
3 meses atrás
Porto, Portugal knok Tempo inteiro**Learn about knok** Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source...
-
Customer Service Team Leader
3 meses atrás
Porto, Portugal Maze Impact Sa. Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
3 meses atrás
Porto, Portugal Knok Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Logistics Team Leader
2 meses atrás
Porto, Portugal Allyn International Services, Inc Tempo inteiroPosted Sunday, October 20, 2024 at 10:00 PMAllyn International is currently looking for a full-time Logistics Team Leader in Porto to join our organization!Allyn International is a privately held professional services firm established in 1992. We are dedicated to providing high-quality, customer-centric services and solutions for the global marketplace. Our...
-
Team Leader for Technical Support
Há 5 dias
Porto, Portugal timeframe Tempo inteiroWe are looking for an experienced German speaker to join our team as a team leader for Technical Support! Your duties: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and ensure their achievement - Develop...
-
Customer Service Team Leader
Há 6 dias
Porto, Portugal timeframe Tempo inteiroWe are looking for an experienced Dutch speaker to join our team as a team leader for Customer Support! Location: Matosinhos, Porto or Braga Your duties: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and...
-
Highly Skilled Support Specialist
3 semanas atrás
Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroWe are seeking a Highly Skilled Support Specialist to join our Umbrella Functional Consulting & Support Team. This individual will provide technical assistance to customers during the night shift (9pm to 6am, GMT), ensuring timely and accurate solutions to technical problems.Responsibilities:Diagnose and troubleshoot software, hardware, and network...
-
Customer Support Expertise Leader
Há 1 mês
Porto, Porto, Portugal Deblock Tempo inteiroAbout UsDeblock is an innovative FinTech company making waves in the industry.The RoleWe are seeking a skilled Customer Operations Specialist to provide exceptional support to our customers.Key ResponsibilitiesServe as primary contact for customers, offering guidance and support with a 5-star approachTroubleshoot and resolve issues via phone, email, and live...
-
Team Lead
Há 4 dias
Porto, Portugal Revolut Tempo inteiro**ABOUT THE TEAM** Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three...
-
Team Leader
7 meses atrás
Porto, Portugal Natixis in Portugal Tempo inteiro**Job Description**: Founded in 2015, **BPCE Infogérance & Technologies** is a subsidiary of Groupe BPCE, dedicated to **Infrastructures**, **End-User Environment**, **Security** and **Production**. Driven by **growth**, **expertise**, **transformation** and **agility**, this project embraces an international mindset and a diverse skill set. You’ll find...
-
Team Leader
Há 4 dias
Porto, Portugal TIME FRAME Tempo inteiro**We are looking for an experienced German speaker to join our team as a team leader!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and ensure their achievement - Develop procedures to...
-
Team Leader
Há 2 dias
Porto, Portugal TIME FRAME Tempo inteiro**We are looking for an experienced German speaker to join our team as a team leader!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and ensure their achievement - Develop procedures to...