Customer Service Team Leader

4 semanas atrás

Porto, Portugal timeframe Tempo inteiro

**We are looking for an experienced Dutch speaker to join our team as a team leader for Customer Support**

**Location: Matosinhos, Porto or Braga**

**Your duties**:

- Support the Operations Manager in the daily business
- Main point of contact for our client as well as for the team
- Motivate and coach the team and ensure performance goals are met
- Control KPIs and ensure their achievement
- Develop procedures to enhance productivity and performance according to business needs and requirements
- Increase quality measures and ensure customer satisfaction
- Identify team member’s training needs and ensure development plans are maintained for all team members
- Prepare and implement meetings and team member appraisals
- Create statistics and bespoke reporting

**What we offer**:

- An international and multicultural working environment
- Competitive monthly salary and two extra salaries per year
- Interesting and varied tasks
- Strong involvement in decision-making processes due to flat hierarchy within the company
- A long-term secure job in an expanding, future-oriented company

**Your skills**:

- Proven experience of working in a call center environment in a team lead position
- Native or C2 level of Dutch. Additional languages a plus.
- Confident, friendly and professional manner
- Customer service oriented
- Excellent communication and conflict management skills
- Ability to thrive in a fast-paced environment and to adapt quickly to change
- Determined, flexible, reliable and a team player
- Assertive and with a strong affinity for numbers
- Advanced knowledge of Excel

We look forward to meeting you

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