Customer Service Team Leader
Há 1 mês
**Learn about knok**
Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.
With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
If this makes sense, keep reading
**About the role**
We are looking for a Customer Service Team Leader. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect. If this makes sense, keep reading
As a Customer Service Team Leader, you will:
- Promote efficacy and efficiency of national homecare service;
- Coordinate a team of homecare customer service specialists;
- Ensure adequate documentation and data collection of the operation;
- Planning the healthcare professionals’ working schedules;
- Work collaboratively with the medical and nursing teams;
- Ensuring a positive experience for patients, partners and healthcare professionals.
**About you**
To be considered for this role, here are the skills we're looking for:
- Previous experience in operations/customer service;
- Graduation Degree;
- Experience in managing or coordinating teams;
- Computer skills (Excel is a must) and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
- Experience in healthcare is a big plus;
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroCustomer Service Team LeaderOur client, a multinational company in the Customer Service sector, is seeking a skilled professional to join their team as a Customer Service Team Leader. This role is a great opportunity for professional growth and development.Key Responsibilities:Ensure the fulfillment of all TOPS forms, including AOF, CL, GP, WKAP, and KPI...
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroCustomer Service Team LeaderOur client, a multinational company within the Customer Service sector, is seeking a highly skilled and experienced professional to join their team as a Customer Service Team Leader. This role is a great opportunity for a motivated and results-driven individual to take on a leadership position and contribute to the success of the...
-
Customer Service Team Leader
5 meses atrás
Porto, Portugal knok Tempo inteiro**Learn about knok** Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source...
-
Customer Service Team Leader
4 semanas atrás
Porto, Portugal Maze Impact Sa. Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source of...
-
Customer Service Team Leader
4 semanas atrás
Porto, Portugal Maze Impact Sa. Tempo inteiroLearn about knokThrough a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
4 semanas atrás
Porto, Portugal Maze Impact Sa. Tempo inteiroLearn about knokThrough a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
Há 1 mês
Porto, Portugal Knok Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
4 semanas atrás
Porto, Portugal Maze Impact Sa. Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
2 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroJob SummaryWe are seeking a skilled Customer Service Team Leader to lead our team of customer service representatives and deliver high-quality service to global customers.Key ResponsibilitiesManage the order process for key accounts, including updates with customers and forecasting.Monitor and analyze key performance indicators to drive continuous...
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal knok Tempo inteiroAbout the RoleWe are seeking a skilled Customer Service Team Leader to coordinate our team, ensure operational efficiency, and deliver exceptional service to patients and partners.Key ResponsibilitiesPromote the efficacy and efficiency of our national homecare service.Coordinate a team of homecare customer service specialists.Ensure adequate documentation...
-
Customer Service Team Leader
Há 1 mês
Porto, Portugal knok Tempo inteiroLearn about knokThrough a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal knok Tempo inteiroAbout knokWe're a healthcare technology company that connects patients, providers, and healthcare professionals through our API-first white-label platform. Our goal is to provide a seamless and personalized healthcare experience for all conditions.With a strong focus on data-driven care, we've enabled over 2.5 million clinical interactions in 12 countries...
-
Brokerage Team Leader
5 meses atrás
Porto, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Porto, Porto, Portugal Knokcare Tempo inteiroAbout KnokcareKnokcare connects patients, providers, and healthcare professionals in one place through our API-first white-label platform. Our Patient Journey Engine enables a continuous, engaging, and personalized healthcare experience for all conditions.We leverage ready-to-use data from regular clinical practice to improve care automation and increase...
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroOur client is a multinational company within the Customer Service sector. We are seeking a seasoned Customer Service Team Leader to join their dynamic Customer Service hub. Key Responsibilities: Ensure the fulfillment of all TOPS forms, including AOF, CL, GP, WKAP, and KPI performance analysis. Attend meetings and stay informed about team performance and...
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal Maze Impact Sa. Tempo inteiroAbout the RoleWe are seeking a skilled Customer Service Team Leader to coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. The ideal candidate will have a track record in operations/customer service, strong leadership skills, and the ability to work collaboratively with medical and nursing teams.Key...
-
Customer Service Team Leader
3 semanas atrás
Porto, Porto, Portugal Michael Page Tempo inteiroJob SummaryOur client is a multinational company within the Customer Service sector seeking a skilled Customer Service Team Leader to join their dynamic team. As a key member of the organization, you will be responsible for ensuring the fulfillment of all TOPS forms, attending meetings, and providing coaching to team members to meet client requirements.Key...
-
Team Leader Customer Service
Há 4 horas
Porto, Portugal Phiture Tempo inteiroAre you a natural leader with a passion for leading teams to improvement and success? Join us as a Team Leader for Order to Cash and take charge of driving excellence!If you look for a company where you can work in a multicultural environment, in an industry like the gases' distribution where you can develop your skills and find a lot of opportunities to...
-
Brokerage Team Leader
5 meses atrás
Porto, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
3 semanas atrás
Porto, Porto, Portugal Customer Labs Tempo inteiroCustomer Service AdvisorAt Customer Labs, we're seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking customers through various communication channels.Key Responsibilities:Provide timely and effective support to...