Customer Service Team Leader
Há 1 mês
Learn about knok
Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.
With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.
With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.
About the role
We are looking for a Customer Service Team Leader. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect.
As a Customer Service Team Leader, you will:
Promote efficacy and efficiency of national homecare service;
Coordinate a team of homecare customer service specialists;
Ensure adequate documentation and data collection of the operation;
Plan the healthcare professionals' working schedules;
Work collaboratively with the medical and nursing teams;
Ensure a positive experience for patients, partners and healthcare professionals.
About you
To be considered for this role, here are the skills we're looking for:
Previous experience in operations/customer service;
Graduation Degree;
Experience in managing or coordinating teams;
Computer skills (Excel is a must) and good ability to use different tools simultaneously;
Good communication and argumentation skills;
Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business;
Experience in healthcare is a big plus;
#J-18808-Ljbffr
-
Customer Service Team Leader
6 meses atrás
Porto, Portugal knok Tempo inteiro**Learn about knok** Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source...
-
Customer Service Team Leader
3 meses atrás
Porto, Portugal knok Tempo inteiro**Learn about knok** Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine. With regular clinical practice as our main source...
-
Customer Service Team Leader
3 meses atrás
Porto, Portugal Maze Impact Sa. Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Customer Service Team Leader
3 meses atrás
Porto, Portugal Knok Tempo inteiroLearn about knok Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.With regular clinical practice as our main source of...
-
Brokerage Team Leader
7 meses atrás
Porto, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Team Leader
Há 1 mês
Porto, Portugal Buscojobs Portugal Tempo inteiroLead a team of customer service representatives to deliver high-quality service to global customers;Manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;Monitor and analyse key performance indicators to drive continuous improvement;Manage escalated customer complaints and resolve them...
-
Brokerage Team Leader
7 meses atrás
Porto, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!_** **_ Your duties:_** - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiroWe are looking for an experienced Spanish and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto! **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**We are looking for an experienced Spanish, Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met -...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**_We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!_** **_ Your duties:_** - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are...
-
Customer Service Team Leader
Há 6 dias
Porto, Portugal timeframe Tempo inteiroWe are looking for an experienced Dutch speaker to join our team as a team leader for Customer Support! Location: Matosinhos, Porto or Braga Your duties: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and...
-
Customer Service Team Leader: Driving Operational Excellence
2 semanas atrás
Porto, Porto, Portugal Knok Tempo inteiroKnok, a cutting-edge healthcare platform, connects patients, providers, and healthcare professionals in one place. Our API-first white-label solution enables a seamless, engaging, and personalized healthcare experience for all conditions through our advanced Patient Journey Engine.We leverage regular clinical practice as our main source of knowledge,...
-
Team Leader for Customer Support
7 meses atrás
Porto, Portugal timeframe Tempo inteiro**We are looking for an experienced German speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!** **Your duties**: - Support the Operations Manager in the daily business - Main point of contact for our client as well as for the team - Motivate and coach the team and ensure performance goals are met - Control KPIs and ensure...
-
Logistics Team Leader
2 meses atrás
Porto, Portugal Allyn International Services, Inc Tempo inteiroPosted Sunday, October 20, 2024 at 10:00 PMAllyn International is currently looking for a full-time Logistics Team Leader in Porto to join our organization!Allyn International is a privately held professional services firm established in 1992. We are dedicated to providing high-quality, customer-centric services and solutions for the global marketplace. Our...
-
Customer Service Team Leader
Há 4 dias
Porto, Portugal Linde Global Services Tempo inteiroLinde Global Services **Customer Service Team Leader - Spanish Speaker (M/F/d)** Porto (Maia), Portugal (req9156) **O que vai gostar de fazer** - Fornecer direção e prioridades claras para a equipe alinhada com a visão, estratégia e valores da área e da empresa - Selecionar os membros da equipe, garantir integração e formação adequado sobre...
-
Customer Service Leader for Overseas Markets
3 semanas atrás
Porto, Porto, Portugal Klã¶Ckner Pentaplast Europe Gmbh & Co. Kg Tempo inteiroAs a globally recognised leader in the packaging and specialty film industry, kp prioritises sustainability and innovation in all aspects of its operations. With a strong commitment to reducing its carbon footprint, the company aims to drive positive change in the packaging sector through quality and environmentally-friendly solutions.We are currently...
-
Team Leader
Há 6 dias
Porto, Portugal Friday Smiles Tempo inteiroEmpresa dedicada ao ramo das telecomunicaçõesencontra-se a recrutar Team Leader (M/F) em **Regime Presencial (Full-Time)**. O profissional a integrar a nossa equipa terá como **principais funções**: - Gerir equipa de contact center (acompanhamento, formaçãoe organização da equipa); - Garantir cumprimento de objetivos da empresa e dos...
-
Customer Support Team Leader
4 meses atrás
Porto, Portugal JL Talent Partners Tempo inteiroWe're looking for talented **Team Leaders** to join our client's team in the beautiful Porto! **What you'll do**: - Monitor and report team performance - Give agents feedback on their individual and motivate team members - Keep track of each agent’s training - Participate in the recruitment process close to HR Department - Organize and optimize shifts -...
-
IT Support Team Leader
7 meses atrás
Porto, Portugal Natixis in Portugal Tempo inteiro**Company Description** Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. Based in Porto,...