Customer Support Team Leader
4 meses atrás
We're looking for talented **Team Leaders** to join our client's team in the beautiful Porto
**What you'll do**:
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
**What's the offer**:
- Health Coverage and Private Health Care.
- Attractive Salary package with performance bonus.
- Career growth opportunities.
**What we're looking for**:
- Native level of one of these languages: Spanish, French or Italian
- English B2 level
- Talented to grasp a situation with many stakeholders and team members.
- Have excellent communication skills
- Have previous experience in similar positions in BPO industry.
- EU Citizenship or Portuguese residence.
Pay: 17,000.00€ - 22,000.00€ per year
Ability to commute/relocate:
- Porto, Distrito do Porto: Reliably commute or willing to relocate with an employer-provided relocation package (required)
Application Question(s):
- Are you elegible to work legally in Portugal?
**Experience**:
- team management in BPO industry: 1 year (required)
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