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Partner Success Specialist
3 meses atrás
As the Partner Success Specialist, you will be responsible for building and maintaining strong relationships with our customer base, comprised of beauty salons across Portugal. Your main goal will be to provide excellent support for customers and partners, address inquiries, and ensure overall satisfaction. Using your exceptional communication skills and industry knowledge, you will engage with customers and partners to meet their needs. Additionally, you will offer initial training sessions to new partners to guarantee they have a smooth onboarding experience and are ready to make the most of our products and services.
Join our team and become a vital part of our dedication to excellence in Partner Success.
Your responsibilities include:
- Serve as the main point of contact for partners, providing support and assistance to resolve queries and issues.
- Build rapport and sustain long-term relationships with customers and partners, understanding their unique needs and preferences.
- Offer proactive support and guidance to partners, providing product recommendations, troubleshooting assistance, and best practices.
- Conduct initial training sessions for new partners to enhance their operations.
- Respond promptly to any inquiries.
- Collaborate with cross-functional teams, including sales, product, and technical support, to solve problems and deliver integrated solutions.
- Identify opportunities to upsell or cross-sell additional products or services based on partners' needs and usage patterns.
- Maintain accurate records of interactions, transactions, and inquiries using CRM software (Salesforce).
- Monitor feedback and satisfaction levels, identifying trends and areas for improvement to enhance the overall experience.
- Stay updated on industry trends, product developments, and competitor activities to provide informed support and advice to customers.
As for you:
- Previous experience in customer service or support, ideally in the digital/web industry or a related field.
- Outstanding communication skills, both verbal and written, with the ability to engage effectively with customers via chat and outbound calls.
- Strong interpersonal skills and a customer-centric mindset, with a passion for building relationships and delivering exceptional service.
- Capacity to multitask and prioritize tasks efficiently in a fast-paced environment, ensuring timely responses to customer inquiries and requests.
- Proficiency in using CRM software and other relevant tools to manage customer interactions and maintain accurate records (primarily Salesforce).
- Detail-oriented approach with a focus on accuracy and quality in all customer communications and transactions.
- Fluent in Portuguese and proficient in English, with the ability to communicate clearly and confidently in both languages (the interviews will be conducted in English). Spanish is also a plus.
- Available to work from the office for 4 days per week.
About Treatwell
Hi, we're Treatwell. Nice to meet you.
We are a team of 700 passionate and extremely talented individuals across Europe. We are the industry's most intelligent salon management software, all connected to Europe's leading bookings platform, collaborating with over 50,000 salon partners across 13 countries, processing over 8 million bookings each month. And...relax.
However, our journey is not over yet. We are on an exhilarating path to digitally transform the hair and beauty community.
If this excites you, we might just have the perfect role for you.
What we will offer you:
- 28-day holiday, plus bank holidays
- Monthly 40 EUR Treatwell vouchers so you can treat yourself too
- Growth funds for you to develop and grow with your team
- Mental health support through our partnership with Plumm
- Parental voucher
- Day off on your birthday
Equality Opportunities
Treatwell is an 'Open to All' employer and warmly welcomes everyone to the team. We are dedicated to making reasonable adjustments to the recruitment process as needed. Please include any adjustment requests in your application.
NOTE: Please upload your CV in English
