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Partner Success Specialist
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About The Role
As the Partner Success Specialist, you will be responsible for building and maintaining strong relationships with our partner and customer base, comprising beauty salons across Portugal. Your primary objective will be to provide outstanding support for customers and partners, address inquiries, and ensure overall satisfaction. Leveraging your excellent communication skills and industry knowledge, you will engage with customers and partners to meet their needs. Additionally, you will provide initial training sessions to new partners to ensure they have a smooth onboarding experience and are equipped to fully take advantage of the benefits of our products and services.
Join our team and become an integral part of our commitment to excellence in Partner Success. Apply now to embark on a rewarding career journey with Treatwell
You Will Be Responsible For
Serve as the primary point of contact for partners and customers, offering support and assistance to resolve queries and issues.
Build rapport and maintain long-term relationships with customers and partners, understanding their unique needs and preferences.
Provide proactive support and guidance to partners, offering product recommendations, troubleshooting assistance, and best practices.
Conduct initial training sessions for new partners, to enhance their operations.
Respond promptly to any inquiries.
Collaborate with cross-functional teams, including sales, product, and technical support, to solve problems and deliver integrated solutions.
Identify opportunities to upsell or cross-sell additional products or services based on partners' needs and usage patterns.
Maintain accurate records of interactions, transactions, and inquiries using CRM software (Salesforce).
Monitor feedback and satisfaction levels, identifying trends and areas for improvement to enhance the overall experience.
Stay updated on industry trends, product developments, and competitor activities to provide informed support and advice to customers.
Retention and/or renewal cases within your partners portfolio.
Monitor and answer online reviews across all platforms.
Help ensure tone of voice across our marketing communications.
About You
Previous experience in customer service or support, preferably in the digital/web industry or a related field.
Excellent communication skills, both verbal and written, with the ability to engage effectively with customers through chat and outbound calls.
Strong interpersonal skills and a customer-centric mindset, with a passion for building relationships and delivering exceptional service.
Ability to multitask and prioritise tasks effectively in a fast-paced environment, ensuring timely responses to customer inquiries and requests.
Proficiency in using CRM software and other relevant tools to manage customer interactions and maintain accurate records (Mainly Salesforce).
Detail-oriented approach with a focus on accuracy and quality in all customer communications and transactions.
Fluency in Portuguese and proficiency in English, with the ability to communicate clearly and confidently in both languages. Spanish is also a plus.
About Treatwell
Hi, we're Treatwell. Nice to meet you.
We're a team of 800 (and growing) passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And....breathe.
But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
We'll Treat You With
28-day holiday, plus bank holidays
Monthly 40 EUR Treatwell vouchers so you can treat yourself too
Growth funds for you to develop and grow with your team
Mental health support through our partnership with Plumm
Parental voucher
Day off on your birthday
Equal Ops
Treatwell is an 'Open to All' employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
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