Partner Success Manager

1 semana atrás

Lisboa, Portugal Salsify Tempo inteiro

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

**About the Opportunity**:
**How You'll Make an Impact**:

- Expand the overall service delivery portfolio of our global partners.
- Drive technical onboarding of partners on the Salsify platform.
- Enable partners on service packages and delivery approach and methodology.
- Implement delivery best practices with our Regional and Global System Integrators
- Drive technology innovation with our ISV partners
- Promote the creation of a center of excellence within our partners as they build their Salsify practice.
- Ensure overall delivery quality of partner service delivery by evaluating performance, providing feedback, and coaching to improvement.
- Develop scalable onboarding and enablement procedures to increase delivery volume and efficiency.
- Create and refine partner enablement materials.
- Work cross-functionally with Product, Customer Success, and Sales to ensure an exemplary experience for customers utilizing our partners.

**You'll Enjoy This Role If You Have**:

- Experience in customer-facing consulting, support, or enablement position in fast-paced, high-tech companies
- Experience and are comfortable working with multiple stakeholders across multiple levels in large organizations
- A love for coming up with solutions to all sorts of challenges, whether they be technical challenges or organizational challenges
- Ability to clearly and thoughtfully explain new concepts to diverse audiences
- The curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and company-specific terminology
- The ability to manage multiple partner's needs at once
- The ability to gain the trust and support of peers and partners through collaborative problem solving and teamwork
- The ability and willingness to travel up to 10% of the time

LI-IA1

**Salsify's mission is to empower brand manufacturers to win on the digital shelf.**

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify's growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you

**An Inclusive Place To Work***:
**Accommodations**:

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