Customer Success Business Partner
2 semanas atrás
About the Role
The Customer Success Manager is a key member of our Global Scaled Customer Success organization, responsible for delivering exceptional customer experiences and driving growth. In this role, you will work closely with customers across various segments, providing comprehensive Discovery and expert Recommendations to ensure they derive value from our platform. Your goal is to optimize their success and foster long-term growth with Zendesk.
What You Will Do
- Work nimbly across different customer sizes and segments, delivering 1:1 engagements and facilitating 1:Many events and campaigns
- Collaborate with cross-functional teams, including Advocacy, Support, Sales, and Professional Services to achieve customer success and growth
- Leverage data and insights to shape your approach and drive recommendations
- Help forecast and mitigate risk to ensure growth and drive customer satisfaction
Your Experience
- 3+ years of experience in Customer Success or Account Management
- Proven ability to identify business objectives and map solutions
- Strong analytical skills, with experience using tools like SFDC, Gainsight, Tableau, and Zendesk
- Passion for continuous improvement and delivering exceptional customer experiences
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