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Customer Success Lead

2 meses atrás

Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro
About the Role

We're seeking a skilled Customer Success Manager to join our team at Pipedrive. This role is responsible for ensuring our customers achieve their goals by providing exceptional support, guidance, and strategic advice.

Key Responsibilities
  • Develop and execute customized success plans to ensure customer adoption and value realization
  • Build and maintain strong relationships with key stakeholders to drive long-term retention and growth
  • Proactively identify and capitalize on upsell opportunities to expand revenue within assigned portfolios
  • Collaborate with internal teams to advocate for customer needs and drive business growth
Requirements
  • 2+ years of experience in account management or customer success within the tech industry
  • Proven ability to manage competing priorities and adapt quickly in a fast-paced environment
  • Excellent self-awareness and communication skills, with a focus on delivering exceptional customer experiences
  • Strong knowledge of product features and ability to effectively partner with cross-functional teams
What We Offer

Pipedrive is a value-driven work environment where people come first. We offer a lively and diverse team, flexible working hours, and a range of benefits, including a competitive salary, annual bonus system, health insurance, and meal allowance.