Customer Success Team Lead for DACH Markets

Há 5 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

**About Zendesk, Inc.**

Zendesk, Inc. is a software company that aims to bring calm to the chaotic world of customer service. Our platform powers billions of conversations with brands you know and love.

**Our Opportunity**

We're seeking a talented Customer Success Manager to join our team in Lisbon, Portugal. This role offers an exciting opportunity to work across multiple customer segments, driving growth and delivering exceptional customer experiences.

**Job Description**

In this position, you'll be responsible for working closely with customers to understand their needs, identify opportunities for growth, and develop tailored solutions to drive success. You'll leverage your expertise in Zendesk's products and services to deliver value-added recommendations, facilitate effective use cases, and ensure seamless adoption.

**Key Responsibilities:**

  • Develop and execute strategic plans to drive customer success and growth
  • Collaborate with cross-functional teams, including Sales, Support, and Professional Services, to ensure alignment and efficient issue resolution
  • Leverage data insights to inform decision-making and optimize customer engagement strategies
  • Demonstrate expertise in Zendesk's product capabilities and provide consultation on advanced features and integrations

**Requirements & Qualifications:**

  • 3+ years of experience in Customer Success or Account Management
  • Proven track record of identifying business objectives and mapping solutions
  • Excellent communication and interpersonal skills, with ability to convey technical information effectively
  • Data-driven approach, with experience using tools like SFDC, Gainsight, Tableau, and Zendesk

**Estimated Salary Range: €60,000 - €80,000 per annum, depending on qualifications and experience**

**Benefits:**

  • Hybrid work arrangement, with flexible hours and remote work options
  • Competitive salary and benefits package
  • Ongoing training and development opportunities

**Why Join Zendesk?**

We believe in fostering a culture of continuous improvement, innovation, and inclusivity. As a member of our team, you'll have the opportunity to grow professionally, work with a diverse range of customers, and contribute to shaping the future of customer experience.



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