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Customer Success Lead for German-Speaking Markets

Há 1 mês

Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About the Role

We are seeking a highly skilled Customer Success Lead to join our team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering exceptional customer experiences across multiple markets and industries.

Job Description

This is a unique opportunity to work with a diverse portfolio of customers, driving growth and satisfaction through comprehensive Discovery and expert Recommendations, facilitating scalable campaigns, and ensuring seamless integration with Zendesk's products.

About Our Team

Our hybrid work model enables us to foster connection, collaboration, and learning while offering flexibility. As part of our team, you'll have the chance to work with a global community of experts, drive innovation, and make a meaningful impact on customer success.

Key Responsibilities
  • Develop and execute tailored customer engagement strategies to drive business outcomes and customer satisfaction.
  • Cultivate strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Analyze data and insights to inform decision-making and optimize customer interactions.
  • Collaborate with cross-functional teams to develop and implement effective solutions and processes.
Requirements

To succeed in this role, you'll need:

  • A minimum of 3+ years of experience in Customer Success or Account Management.
  • Proven ability to identify business objectives and map solutions effectively.
  • Excellent written and verbal communication skills, with the ability to convey technical information to both beginners and developers.
  • Experience working with tools like SFDC, Gainsight, Tableau, and Zendesk.
  • Familiarity with data-driven approaches and continuous improvement methodologies.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: €60,000 - €80,000 per annum, depending on experience.
  • A hybrid work model that balances flexibility and collaboration.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.
  • The chance to work with a global community of experts and make a meaningful impact on customer success.