Customer Service Representative in German Market

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Title: Customer Service Representative in German Market

We are looking for a highly skilled and fluent German-speaking customer support specialist to join our team at Cross Border Talents in Lisbon.

About the Role:

This is a full-time position with shifts from Monday to Sunday, between 7 AM and 11 PM. We welcome candidates with or without experience in a contact center environment.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, ensuring high-quality service and efficient problem resolution.
  • Assist customers with questions related to products and services.
  • Maintain a positive and professional attitude in all interactions with customers.
  • Accurately document customer interactions in our CRM system.
  • Collaborate with team members to enhance customer service quality and satisfaction.
  • Identify and escalate issues as needed.
Requirements:
  • Fluency in German with strong communication skills.
  • Proficiency in English is an advantage.
  • Previous experience in customer support or a contact center is a plus but not required.
  • Strong problem-solving abilities and a passion for helping customers.
  • Ability to work independently and as part of a team.
  • Excellent attention to detail and organizational skills.
Benefits:

Competitive salary with performance-related bonuses.

Comprehensive training and onboarding program.

Bureaucratic support for candidates relocating from outside Continental Portugal to obtain the NIF and NISS.

Assistance in finding housing that meets the candidate's needs.

Relocation bonus of €2500 (gross) paid with the first payroll cycle.

€1000 gross offered to support candidates moving from within Portugal (100 km away from Lisbon or more).



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