Customer Service Representative for German and French Markets

Há 6 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we are seeking an experienced Customer Service Representative to join our team in Braga. As a native speaker of German or French, you will be responsible for providing top-notch customer support to clients from these regions.

About the Role

This is a full-time position that requires excellent communication and problem-solving skills. You will work closely with internal teams to resolve complex issues and escalate when necessary. Your strong attention to detail and organizational skills will ensure accurate documentation of customer interactions and maintenance of customer records.

What We Offer

We provide a competitive salary package, including a base salary of approximately €25,000 - €30,000 per annum, depending on experience. Additionally, you will receive full training and ongoing support, career development opportunities, and the chance to work in a dynamic and multicultural environment.

Key Responsibilities
  • Provide customer support via phone, email, and chat
  • Assist customers with product-related questions, service inquiries, and account issues
  • Resolve customer complaints with a focus on customer satisfaction
  • Maintain up-to-date knowledge of company products, services, and procedures
Requirements

To be successful in this role, you must be a native speaker of German or French, have a good level of English (written and spoken) for internal communication, and possess previous experience in customer support or a similar role. Excellent communication and problem-solving skills are essential, as well as the ability to work in a team-oriented environment.



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