Customer Service Expert for German and French Markets

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Buscojobs Portugal is seeking a highly skilled Customer Service Representative to join our growing international team in Portugal. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers via free phone lines in German, French, and English.

About the Role

We are looking for enthusiastic German and/or French-speaking professionals who can provide friendly, efficient support to our customers. With a range of flexible working options, including hybrid and remote roles, this is an excellent opportunity to enjoy a rewarding career while living in one of Europe's most vibrant countries.

Key Responsibilities
  • Respond to customer inquiries via free phone lines in German, French, and English (as needed)
  • Accurately record customer interactions, feedback, and complaints in our database
  • Handle and resolve customer complaints following our clear escalation policies
  • Ensure all customer queries are resolved within agreed SLAs
  • Troubleshoot issues using open-ended questions, support materials, and your growing knowledge of our systems
What We're Looking For

We are seeking a problem-solver with strong troubleshooting skills and the ability to think on their feet. A good level of fluency in German and/or French, as well as a good level of English (B2 or higher), is required. Previous experience in customer service is a plus but not essential; we'll provide all the training you need.

Why Choose Portugal?

Portugal offers a unique blend of work-life balance, stunning beaches, and affordable living. Our company is based in the heart of Europe's vibrant tech and tourism industries, providing access to professional development programs, training, and career advancement opportunities.

What We Offer

We offer a competitive salary (€35,000 - €45,000 per year) with relocation support for EU candidates. Flexible working options include hybrid and remote roles, or on-site experience in one of Portugal's top cities. Join our dynamic and international team and take the first step towards an exciting career in sunny Portugal.



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