Customer Service Ambassador for the German and French Markets
4 semanas atrás
We are seeking a skilled European Customer Service Representative to join our team in Portugal. This role offers a unique chance to provide exceptional customer support while immersing yourself in the vibrant culture of Portugal.
About the Role:This is an exciting opportunity to work with a dynamic international team, delivering top-notch customer service to clients across the globe. As a Customer Service Representative, you will be responsible for responding to customer inquiries via phone lines in German, French, and English, providing accurate and efficient solutions.
Main Responsibilities:- Customer Support: Respond to customer inquiries via phone lines in German, French, and English, ensuring timely and effective resolutions.
- Customer Interaction Recording: Accurately record customer interactions, feedback, and complaints in our database, guaranteeing a seamless service experience.
- Troubleshooting and Problem-Solving: Troubleshoot issues using open-ended questions, support materials, and your growing knowledge of our systems.
- Language Skills: Fluency in German and/or French, with a good level of English (B2 or higher).
- Problem-Solving Abilities: Strong troubleshooting skills and the ability to think critically and resolve complex issues.
- Teamwork and Collaboration: Excellent teamwork and communication skills, with the ability to thrive in an international environment.
- Competitive Salary: A competitive salary package, including relocation support for EU candidates.
- Flexible Working Options: Choose from hybrid, remote, or on-site roles, offering the flexibility to balance work and personal life.
- International Team Environment: Join a dynamic and diverse team, working closely with colleagues from around the world.
- Professional Development Opportunities: Access to training programs, career advancement opportunities, and professional growth within the company.
The role will be based in Portugal, offering the opportunity to immerse yourself in the country's rich culture, stunning landscapes, and vibrant cities. The estimated annual salary for this position is approximately €35,000 - €40,000, depending on experience and qualifications. If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.
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