Customer Service Expert for German Market
Há 3 dias
Earn a competitive salary of 40,000 - 60,000 € per annum in Lisbon, Portugal.
About the CompanyCross Border Talents is a dynamic organization with a multicultural work environment offering opportunities for personal and professional growth.
Job Description:We are seeking a customer-focused professional to join our team as a Customer Service Expert for the German market. The successful candidate will be based in vibrant Lisbon and will play a key role in supporting our German-speaking customers while collaborating with a diverse and inclusive team.
Key Responsibilities:- Customer Interaction:
- Handle incoming inquiries from German-speaking customers via email, chat, and phone.
- Provide accurate and timely responses to resolve customer issues effectively.
- Problem Solving:
- Identify customer needs and deliver tailored solutions, ensuring high levels of satisfaction.
- Escalate complex cases to the appropriate department when necessary.
- Documentation:
- Maintain up-to-date records of customer interactions in the internal system.
- Ensure compliance with company policies and data protection regulations.
- Collaboration:
- Work closely with team members and other departments to enhance the overall customer experience.
- Contribute to process improvements by sharing feedback and insights.
- Language Skills:
- Native or C2-level proficiency in German (written and spoken).
- Minimum C1-level proficiency in English (written and spoken).
- Professional Skills:
- Prior experience in customer service, call centers, or similar roles is a plus.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with empathy and professionalism.
- Technical Skills:
- Comfortable using CRM tools and software.
- Basic knowledge of MS Office Suite or similar applications.
- Other Attributes:
- Willingness to work flexible hours, including weekends or holidays if required.
- Positive attitude, problem-solving mindset, and a passion for helping customers.
- Competitive salary package.
- Relocation package (if applicable).
- Comprehensive training to help you succeed in the role.
- Multicultural work environment with opportunities for personal and professional growth.
- Modern office facilities in the heart of Lisbon with access to amenities.
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