Customer Service Representative for German Market
2 semanas atrás
Your role as a Customer Service Representative will be instrumental in delivering exceptional customer service to the German market, ensuring high-quality support and resolving any issues promptly. This is an exciting opportunity to join our international team at Blu Selection.
Main Responsibilities:- Manage all incoming queries effectively in a customer service environment, focusing on technical issues and providing solutions.
- Respond to calls and emails from enterprise clients, gathering information and resolving queries efficiently.
- Maintain client relationships through product support, ensuring customers receive high-quality service.
- Record relevant data elements in CRM to facilitate follow-up and provide qualitative support.
- You possess native-level German language skills and fluency in English.
- Prior experience of at least 6 months in Technical Support is preferred.
- You have excellent communication skills, both written and oral, and are tech-savvy.
- You can operate effectively in high-pressure situations and are a team player.
- You have strong analytical and problem-solving skills and are customer-oriented.
- A valid Portuguese work permit or EU citizenship is required.
This long-term position offers a competitive salary of €11,400 per year (gross), plus up to €1,200 per month in performance bonuses, meal vouchers of €7.23 per workday, reimbursement of transportation costs, and private health insurance and dental plan after six months. If you live outside Portugal, you'll receive reimbursement for your initial flight ticket and accommodation in a shared flat provided by the company.
Benefits:- Long-term opportunity with potential for career growth.
- Rotative shifts depending on project requirements.
- Competitive package: €1,100 gross per month x 14 months + performance bonus + meal vouchers + reimbursement of transportation costs + private health insurance and dental plan.
- Opportunity to collaborate with top brands in the industry.
- Multicultural and international work environment.
- Fully paid training and professional development opportunities.
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