Customer Support Expert

1 dia atrás


Lisboa, Lisboa, Portugal Service-Team - Jobboard Tempo inteiro

Work with a Leading BPO Player

We are supporting a renowned player in the industry to grow their French-speaking Customer Service Team for the world's largest search engine.

Your Role:

  • Handle customer inquiries related to product features, technical issues, and other questions.
  • Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
  • Respond to customer requests via phone, email, chat, social media, and messaging channels.
  • Provide pre-sales, general inquiries, and technical support.
  • Maintain a consistent brand voice in both private and public interactions.
  • Escalaate issues to higher support tiers as needed.
  • Collaborate with technicians to resolve help tickets.
  • Manage an individual ticket queue and follow management direction.
  • Review and provide feedback on help content.

Your Qualifications:

  • C1 level of German language proficiency.
  • Based in Lisbon or willing to relocate.
  • Previous CS/BPO experience is an advantage.
  • Fast decision-maker with a positive outlook.
  • Able to work flexible hours and days.

The Offer:

  • Competitive base salary: €45,000 per annum.
  • Fantastic relocation package to one of Europe's most prestigious cities.
  • Private health insurance.
  • Enrich your CV by working for a major worldwide brand.
  • Multicultural team environment.
  • Modern office in an excellent location in Lisbon.
  • Accommodation provided.
  • Close proximity to the beach.
  • Flight costs reimbursed.
  • Progressive company culture.


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