Customer Support Expert
1 dia atrás
Work with a Leading BPO Player
We are supporting a renowned player in the industry to grow their French-speaking Customer Service Team for the world's largest search engine.
Your Role:
- Handle customer inquiries related to product features, technical issues, and other questions.
- Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
- Respond to customer requests via phone, email, chat, social media, and messaging channels.
- Provide pre-sales, general inquiries, and technical support.
- Maintain a consistent brand voice in both private and public interactions.
- Escalaate issues to higher support tiers as needed.
- Collaborate with technicians to resolve help tickets.
- Manage an individual ticket queue and follow management direction.
- Review and provide feedback on help content.
Your Qualifications:
- C1 level of German language proficiency.
- Based in Lisbon or willing to relocate.
- Previous CS/BPO experience is an advantage.
- Fast decision-maker with a positive outlook.
- Able to work flexible hours and days.
The Offer:
- Competitive base salary: €45,000 per annum.
- Fantastic relocation package to one of Europe's most prestigious cities.
- Private health insurance.
- Enrich your CV by working for a major worldwide brand.
- Multicultural team environment.
- Modern office in an excellent location in Lisbon.
- Accommodation provided.
- Close proximity to the beach.
- Flight costs reimbursed.
- Progressive company culture.
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