Customer Success Business Partner
Há 1 mês
Job Summary
We are seeking a skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon, Portugal.
This role will involve working with a large cohort of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.
Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term.
A Day in the Life
- Working across a large cohort of different types of customers, from small Retail to larger Enterprise organizations.
- Collaborating cross-functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.
- Leveraging data and insights to shape your approach, inform your discovery, and bolster your recommendations.
- Helping forecast and mitigate risk, ensuring growth, and driving customer satisfaction.
- Participating in weekly online events that let customers get to know us while they learn alongside their peers.
- Producing short videos that convey intricate concepts in an easily digestible way.
- Building outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership.
Requirements
- 3+ years experience working in Customer Success or Account Management.
- Experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner.
- Dynamism, agility, and nimbleness in a fast-paced environment.
- Data-driven, with experience using tools like SFDC, Gainsight, Tableau, and Zendesk.
- A commitment to continuous improvement and positive customer experiences.
Location and Requirements
This position is based in Lisbon, Portugal and requires 3+ days in office per week. Fluency in reading, writing, and speaking English is required.
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