Customer Success Business Partner

1 semana atrás


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

About Cleverly Lda (Portugal)

Cleverly Lda, based in Lisbon, Portugal, is a dynamic and innovative company that prides itself on delivering exceptional customer experiences. With a strong focus on growth and development, the company offers a unique opportunity for individuals to join its Scaled Customer Success team.

Job Title: Customer Success Business Partner

This role is an exciting chance to be part of a groundbreaking initiative as we build our first Scaled Customer Success team in Lisbon. As a Customer Success Business Partner, you will play a crucial role in shaping something new and thriving in a dynamic, fast-growing environment.

Responsibilities:

  • Work across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations
  • Facilitate 1:Many webinar events and scaled campaigns
  • Evaluate customer progress, provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins
  • Provide guidance on advanced product features and integrations
  • Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk

Requirements:

  • 3+ years experience working in Customer Success or Account Management
  • Experience identifying business objectives and mapping solutions in a thorough, compelling but crisp manner
  • Dynamic, agile, and nimble with a desire to learn and grow
  • Experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them
  • Data-driven with experience using tools like SFDC, Gainsight, Tableau, and Zendesk

What We Offer:

  • A salary of approximately €52,000 - €65,000 per year, depending on qualifications and experience
  • A hybrid work experience designed to give you flexibility and connection, collaboration, and learning with your team
  • An equal opportunity employer committed to fostering global diversity, equity, and inclusion in the workplace
  • The intelligent heart of customer experience Zendesk software, built to bring a sense of calm to the chaotic world of customer service

Location: The position is based in Lisbon, Portugal, and requires 3+ days in office per week. The specific in-office schedule is to be determined by the hiring manager.



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