Customer Success Business Partner
1 semana atrás
About Cleverly Lda (Portugal)
Cleverly Lda, based in Lisbon, Portugal, is a dynamic and innovative company that prides itself on delivering exceptional customer experiences. With a strong focus on growth and development, the company offers a unique opportunity for individuals to join its Scaled Customer Success team.
Job Title: Customer Success Business Partner
This role is an exciting chance to be part of a groundbreaking initiative as we build our first Scaled Customer Success team in Lisbon. As a Customer Success Business Partner, you will play a crucial role in shaping something new and thriving in a dynamic, fast-growing environment.
Responsibilities:
- Work across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations
- Facilitate 1:Many webinar events and scaled campaigns
- Evaluate customer progress, provide consultation, demos, and standard processes on Zendesk product capabilities for quick wins
- Provide guidance on advanced product features and integrations
- Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk
Requirements:
- 3+ years experience working in Customer Success or Account Management
- Experience identifying business objectives and mapping solutions in a thorough, compelling but crisp manner
- Dynamic, agile, and nimble with a desire to learn and grow
- Experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them
- Data-driven with experience using tools like SFDC, Gainsight, Tableau, and Zendesk
What We Offer:
- A salary of approximately €52,000 - €65,000 per year, depending on qualifications and experience
- A hybrid work experience designed to give you flexibility and connection, collaboration, and learning with your team
- An equal opportunity employer committed to fostering global diversity, equity, and inclusion in the workplace
- The intelligent heart of customer experience Zendesk software, built to bring a sense of calm to the chaotic world of customer service
Location: The position is based in Lisbon, Portugal, and requires 3+ days in office per week. The specific in-office schedule is to be determined by the hiring manager.
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