Customer Success Manager

1 semana atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Job Description

Zendesk, Inc. is a leader in customer service software, empowering businesses to deliver exceptional experiences. We're seeking a highly skilled CUSTOMER SUCCESS MANAGER - BUSINESS GROWTH EXPERT to join our team.

About the Role

This is an exciting opportunity for a results-driven professional to drive business growth and customer success. As a Customer Success Manager - Business Growth Expert, you will work closely with customers to understand their needs, develop tailored strategies, and provide guidance on maximizing the value of Zendesk's products.

The ideal candidate will have 3+ years of experience in customer success or account management, with a proven track record of driving business growth and customer satisfaction. You will be fluent in English and French, with excellent communication and interpersonal skills.

Key Responsibilities
  • Develop and execute customized plans to drive business growth and customer success
  • Provide expert guidance on Zendesk's products and services to ensure customers achieve their goals
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement
  • Analyze customer data to inform business decisions and optimize customer outcomes
Requirements
  • 3+ years of experience in customer success or account management
  • Proven track record of driving business growth and customer satisfaction
  • Fluent in English and French
  • Excellent communication and interpersonal skills
  • Ability to analyze complex customer data and inform business decisions
What We Offer
  • Competitive salary: €55,000 - €65,000 per year
  • Benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and collaborative work environment
About Us

Zendesk, Inc. is a global company with a diverse range of customers and employees. We are committed to fostering a culture of inclusivity, equity, and respect. Our hybrid work model allows for flexibility and remote work options, while also providing opportunities for collaboration and connection.



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