Customer Success Strategist

Há 2 dias


Lisboa, Lisboa, Portugal Partech Partners Tempo inteiro

About Maze

Maze is a Series B-funded startup revolutionizing the way companies build products for modern teams. With offices across 35+ countries, we empower any company to build the right products faster by making user insights available at the speed of product development.

We believe that companies that win incorporate user insights at every stage of product development, where research can focus on high-value questions with the greatest impact. Our platform allows researchers, designers, and product managers to collect and share user insights when needed most, putting them at the center of every decision.

With Maze, companies can recruit participants effortlessly, conduct research autonomously, and analyze user insights that drive actual decisions. Due to the nature of our work and collaboration requirements, this role is open exclusively to candidates based in the United Kingdom and Portugal.

Your Role

You will be responsible for building deep relationships with high-value customers, understanding their business objectives, and creating customized strategies to drive value and achieve measurable outcomes. This includes:

  • Strategic Account Management: Develop trusted relationships with strategic customers, understand their business needs, and create tailored strategies to drive growth.
  • Adoption & Engagement: Champion the adoption of Maze solutions by identifying opportunities for growth and recommending use cases aligned with client priorities.
  • Strategic Guidance: Act as a consultant and thought partner to C-level executives, providing insights that elevate research practices and demonstrate the impact of Maze's solutions on business goals.
  • Business Reviews: Conduct regular reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
  • Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive customer experience that reinforces Maze's value proposition.
Requirements

To succeed in this role, you will need:

  • Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment.
  • Executive Presence: Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers.
  • Analytical Mindset: Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities.
  • CS Tool Proficiency: Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools.
Salary

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience and qualifications. Maze values transparency and approaches compensation equitably across the world. Your salary is dependent on many factors, including years of experience and expertise.

Benefits

Maze offers a comprehensive benefits package, including health insurance with international coverage, vision, and dental; free access to mental health care; life and disability insurance; flexible time off; meaningful equity; company retreats; new MacBook; paid family leave; remote work setup fund; flexible work schedule; monthly bonus points; virtual social engagements; and SWAG.



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