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Global Customer Success Strategist
Há 1 mês
About the Role
Zendesk, Inc. is looking for a highly skilled Global Customer Success Strategist to join our team in Lisbon, Portugal. This role offers an exciting opportunity to shape the future of customer success and drive positive experiences for customers.
Salary: $70,000 - $90,000 per year,
Job Description
We are seeking a dynamic and agile professional with 3+ years of experience in Customer Success or Account Management. As a Global Customer Success Strategist, you will work across different sizes and segments of customers, delivering tailored engagements through comprehensive discovery and expert recommendations. You will facilitate large-scale campaigns, leverage data insights to inform your approach, and collaborate with cross-functional teams to drive customer satisfaction.
Your Responsibilities
- Identify business objectives and map solutions in a thorough yet crisp manner
- Develop and implement strategies to optimize customer value and growth
- Collaborate with Sales, Renewals, Professional Services, and other teams to deliver exceptional customer experiences
- Utilize tools like SFDC, Gainsight, Tableau, and Zendesk to drive data-driven decision-making
- Stay up-to-date with industry trends and best practices to continuously improve customer success strategies
Required Skills and Qualifications
- 3+ years of experience in Customer Success or Account Management
- Strong understanding of customer success principles and methodologies
- Excellent communication, problem-solving, and analytical skills
- Ability to work independently and collaboratively as part of a global team
- Fluency in reading, writing, and speaking English
Benefits
- Competitive salary: $70,000 - $90,000 per year
- Opportunity to work on a groundbreaking initiative and make a lasting impact
- Collaborative and dynamic work environment
- Flexible working hours (including evenings)
- Comprehensive benefits package
Why Join Us?
At Zendesk, we're passionate about empowering businesses to deliver world-class customer experiences. Our team is dedicated to innovation, continuous improvement, and pushing the boundaries of what's possible. If you're driven by a desire to learn, grow, and make a meaningful difference in the lives of our customers, this could be the perfect opportunity for you.
