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Customer Experience Strategist

Há 1 mês

Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About Zendesk, Inc.

Zendesk is a software company that aims to bring calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.

We're committed to fostering global diversity, equity, and inclusion in the workplace. Our hybrid way of working enables us to purposefully come together in person while also giving our people flexibility to work remotely for part of the week.

Job Summary

We're seeking a highly skilled Customer Experience Strategist to join our team in Lisbon, Portugal. This role requires 3+ years of experience in Customer Success or Account Management, with a strong focus on delivering exceptional customer experiences.

Key Responsibilities

  • Work across various customer segments, delivering tailored solutions to meet their needs
  • Collaborate with cross-functional teams to drive customer satisfaction and growth
  • Leverage data insights to inform strategic decisions and recommendations
  • Develop a deep understanding of Zendesk's products and capabilities

Required Skills and Qualifications

  • 3+ years of experience in Customer Success or Account Management
  • Strong communication and problem-solving skills
  • Data-driven approach to decision-making
  • Fluency in reading, writing, and speaking English and French

Benefits

  • $63,000 - $73,000 per year salary range (dependent on location)
  • Flexible working hours to include evenings
  • Hybrid work experience with opportunities for remote work
  • Professional development opportunities to grow your career

About the Role

This position is based in Lisbon, Portugal and requires 3+ days in office per week. As a Customer Experience Strategist, you will have the opportunity to work with a diverse book of customers across multiple industries and make a significant impact from day one. You will be part of a dynamic and fast-growing environment, collaborating with a global team to deliver exceptional customer experiences.