Customer Experience Strategist
Há 1 mês
About Us
Cleverly Lda (Portugal) is a global leader in customer experience software, unlocking the power of billions of interactions to help businesses build rich, meaningful relationships with their customers.
We're on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience platform empowers businesses to deliver exceptional experiences that drive growth, loyalty, and retention.
Job Description
We're seeking a highly skilled Customer Experience Strategist to join our Global Scaled Customer Success team in Lisbon, Portugal. As a key member of our team, you'll be responsible for working across different sizes and segments of customers, delivering 1:1 engagements through comprehensive discovery and expert recommendations, facilitating 1:Many webinar events, and scaled campaigns.
Your primary goal will be to ensure our customers derive value, are optimized for success, and happily grow with us for the long term. You'll work cross-functionally with our Advocacy/Support, Sales, Renewals, Professional Services, and more teams to leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.
What We Offer
In this role, you'll have the opportunity to:
- Work with customers to provide consultation, demos, and standard processes on our product capabilities for quick wins.
- Provide guidance on advanced product features and integrations.
- Develop a deep understanding of our products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with us.
- Host weekly online events that let customers get to know us while they learn alongside their peers.
- Produce short videos that convey intricate concepts in an easily digestible way.
- Build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership.
About You
We're looking for someone with 3+ years of experience working in Customer Success or Account Management. You should have experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner. You must be dynamic, agile, and nimble, with a passion for shaping something new and thriving in a dynamic, fast-growing environment.
You'll also need to have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them. Excellent written and oral communication skills are essential, as you'll need to convey technical information from beginner level users to developers when engaging with customers.
Requirements
To succeed in this role, you'll need:
- 3+ years of experience in Customer Success or Account Management.
- Experience identifying business objectives and mapping solutions.
- Dynamism, agility, and nimbility.
- Ability to quickly learn and understand new products and software systems.
- Excellent written and oral communication skills.
- Data-driven mindset with experience using tools like SFDC, Gainsight, Tableau, and Zendesk.
Benefits
We offer a competitive salary of €60,000 - €80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and flexible working hours. This position is based in Lisbon, Portugal and requires 3+ days in office per week. Fluency in reading, writing, and speaking English is required.
How to Apply
If you're passionate about shaping the future of customer experience and want to join a global leader in the industry, please submit your application with your resume and cover letter. We can't wait to hear from you
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