Customer Experience Public Relations Strategist

Há 3 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Company Overview:
Zendesk, Inc. is a leading customer service software provider dedicated to empowering businesses to deliver exceptional experiences. Our innovative solutions enable companies to connect with their customers and resolve issues efficiently.

Job Summary:
We are seeking an experienced Customer Experience Public Relations Strategist to join our Global Communications Team in Lisbon, Portugal. As a key member of our team, you will be responsible for developing and executing PR strategies that align with our global communications objectives, focusing on the French market.

About the Role:
The ideal candidate will have a minimum of 5 years of experience in external communications, corporate communications, or a related field. Native French speakers or those fluent in French and English are highly preferred. Previous experience working in the tech, CX, or SaaS industry is also required.

Responsibilities:
Develop and implement PR strategies that effectively communicate our brand messages across the French market.
Build and maintain strong relationships with key French media outlets, journalists, and influencers to secure media coverage in top-tier publications.
Create and distribute press releases, articles, and other PR content that highlights our brand's value proposition.
Collaborate with the social media team to amplify PR campaigns and drive engagement.

Requirements:
Mandatory qualifications include a minimum of 5 years of experience in external communications or a related field, native French fluency, and previous experience working in the tech, CX, or SaaS industry. A proven track record of successful PR campaigns and media placements in France is also essential.

What We Offer:
A competitive salary of €85,000 per annum, plus benefits such as relocation assistance, hybrid work arrangements, and opportunities for professional growth and development within a dynamic and inclusive company culture.



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