Customer Success Strategist
2 meses atrás
About the Role:
As a Customer Success Strategist at Rival, you will serve as the trusted advisor to key executive-level stakeholders within their assigned portfolio of accounts. Your primary focus will be on customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering and closing upsell opportunities. You will strive to improve customer satisfaction by understanding their novel business needs, setting actionable next steps, influencing product value add, and protecting and growing annual recurring revenue within their assigned portfolio.
Your New Adventure:
As the post-sale face of Rival for strategic accounts, you will onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization. You will proactively build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention. You will use your influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
Key Responsibilities:
• Serve as the post-sale face of Rival for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization.
• Proactively build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention.
• Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
• Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
What We Offer:
At Rival, we offer a dynamic and supportive work environment that fosters growth and opportunity. We are committed to helping our customers achieve their goals, and we are seeking a talented and motivated individual to join our team.
-
Customer Success Strategist for Portugal
2 semanas atrás
Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroWe are looking for a highly skilled Customer Success Strategist to join our team in Portugal. In this role, you will play a key part in helping our customers achieve their goals and maximize the value of our solutions.About the RoleThis is an exciting opportunity to work with a talented team and make a real impact on our customers' success. As a Customer...
-
Customer Success Strategist
2 semanas atrás
Lisboa, Lisboa, Portugal Tracer Tempo inteiro**About the Role:**We are seeking a highly skilled Customer Success Strategist to join our team at Tracer in Funchal, Madeira, Portugal.The primary responsibility of this role is to manage customer relationships, ensuring deliverables are on time and successful. This involves identifying growth opportunities within the customer and the company, mentoring...
-
Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroUnlock Customer Value with Cleverly LdaAbout the Role: We're seeking a skilled Customer Success Strategist to join our team in Lisbon, Portugal. This exciting opportunity is perfect for an ambitious professional who thrives in a dynamic environment and wants to make a significant impact.About the Company: As a leading organization, Cleverly Lda (Portugal)...
-
Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroWe are seeking a skilled Customer Success Strategist to join our Global Scaled Customer Success organization in Lisbon, Portugal. As a key member of our team, you will play a crucial role in helping us cover the French market and drive customer satisfaction across all segments.Our goal is to ensure our customers derive maximum value from Zendesk's products...
-
Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroCompany Overview: As a pioneer in customer service solutions, Zendesk empowers businesses to deliver exceptional experiences across various industries and markets. Our innovative approach has revolutionized the way companies interact with their customers, fostering growth and satisfaction.Salary: We offer a competitive salary of $80,000 - $100,000 per year,...
-
Nordic Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro**Company Overview**Zendesk, Inc. is a leading provider of customer service and engagement software.**Salary**The estimated salary for this role is $80,000 - $110,000 per year, depending on experience.**Job Description**We are seeking a highly motivated Nordic Customer Success Strategist to join our Global Scaled Customer Success organization.This role will...
-
Customer Success Strategist
2 semanas atrás
Lisboa, Lisboa, Portugal Pragmatike Tempo inteiroJob Title: Customer Success StrategistAbout PragmatikePragmatike is a SaaS company specializing in outbound sales automation. Our goal is to empower businesses with innovative solutions, streamlining support tasks and enhancing customer experiences.We're committed to providing exceptional customer service, fostering trust, and loyalty through direct...
-
Customer Experience Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob Title: Customer Experience StrategistAt Zendesk, Inc., we're seeking an experienced Customer Experience Strategist to join our team. As a key member of our Global Scaled Customer Success organization, you'll be responsible for delivering exceptional customer experiences across multiple segments and industries.About the Role:Work with customers to...
-
Senior Customer Success Strategist
Há 1 mês
Lisboa, Lisboa, Portugal Partech Partners Tempo inteiroAbout MazeMaze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and are a fully remote team working across 35+ countries. Our user research platform empowers any company to build the right products faster, by making user insights available at the speed of product...
-
Software Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Codacy Tempo inteiroOverview">Codacy, a pioneering DevOps Intelligence Platform, is seeking an exceptional Software Success Strategist to spearhead customer success initiatives. With a focus on empowering software development teams and management visibility through our suite of solutions, including Codacy Quality, Security, Coverage, and Pulse.About UsWe're a team of dedicated...
-
Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Bloq Tempo inteiroAbout Bloq.itBloq.it is a pioneering smart locker solutions provider that has revolutionized online deliveries by enabling easy participation, reducing costs, and promoting sustainability.With a remarkable 1000% growth over three consecutive years, we have become the fastest-growing Smart Locker company in the world and one of Europe's fastest-growing...
-
Customer Experience Strategist
1 semana atrás
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroAt Cleverly Lda (Portugal), we're seeking a talented Customer Experience Strategist to join our team. This exciting role offers the opportunity to drive customer success and growth in the French market.We're looking for a dynamic and agile professional with experience in Customer Success or Account Management. If you have a passion for shaping new...
-
Customer Success Strategist
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroCompany OverviewWe're Phiture, a dynamic and fast-growing company based in Lisbon. Our goal is to provide top-notch customer support and success for our clients.
-
Customer Experience Strategist
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroAbout Zendesk, Inc.Zendesk is a software company that aims to bring calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.We're committed to fostering global diversity, equity, and inclusion in the workplace. Our hybrid way of working enables us to purposefully come together in person while also...
-
Customer Success Strategist
Há 1 mês
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro**About the Role:**We are seeking a highly skilled Customer Success Manager to join our team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will be responsible for delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.The...
-
Customer Success Strategist
3 semanas atrás
Lisboa, Lisboa, Portugal Broadvoice Tempo inteiroCustomer Success Consultant OpportunityBroadvoice is seeking a highly skilled Customer Success Consultant to join our team. This role requires a deep understanding of customer needs and a proactive approach to delivering exceptional results.About BroadvoiceWe are a leading cloud communications company dedicated to personalizing human connections. Our mission...
-
Nordic Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroOverview:We're expanding our Global Scaled Customer Success organization and seeking a highly skilled Customer Success Manager to join our team. Based in Lisbon, Portugal, you'll play a crucial role in helping us establish a strong presence in the Nordic region.Salary:€60,000 - €80,000 per yearJob Description:As a Customer Success Manager, your primary...
-
Senior Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiroJob Description">We are seeking a talented Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will be responsible for working nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating...
-
Customer Experience Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroOverview">Cleverly Lda (Portugal), a leading provider of customer service solutions, is seeking a highly skilled Customer Experience Strategist to join our team in Lisbon. This exciting opportunity allows you to leverage your expertise in customer success and drive growth for our clients across the DACH region.">Job Description">We are looking for an...
-
Emea Customer Success Strategist
4 semanas atrás
Lisboa, Lisboa, Portugal Tracer Tempo inteiroCompany Overview:">Tracer is a leading brand protection company that enhances the customer experience of corporate brands by eliminating brand misuse and fraud across the digital universe. Our patent-pending technology, Tracer, traces, analyzes, and removes illicit use of intellectual property within all digital channels.Salary:">€80,000 - €120,000 per...