Customer Success Strategist

Há 7 dias


Lisboa, Lisboa, Portugal Rival Tempo inteiro

About the Role:

As a Customer Success Strategist at Rival, you will serve as the trusted advisor to key executive-level stakeholders within their assigned portfolio of accounts. Your primary focus will be on customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering and closing upsell opportunities. You will strive to improve customer satisfaction by understanding their novel business needs, setting actionable next steps, influencing product value add, and protecting and growing annual recurring revenue within their assigned portfolio.

Your New Adventure:

As the post-sale face of Rival for strategic accounts, you will onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization. You will proactively build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention. You will use your influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.

Key Responsibilities:

• Serve as the post-sale face of Rival for strategic accounts to onboard customers by assessing their business needs to create a custom success plan to ensure adoption and value realization.
• Proactively build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention.
• Use influence with key stakeholders to drive usage and adoption to ensure customer health and full product value attainment.
• Engage in continuous discovery with assigned accounts to uncover upsell opportunities to drive expansion revenue within their portfolio.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

What We Offer:

At Rival, we offer a dynamic and supportive work environment that fosters growth and opportunity. We are committed to helping our customers achieve their goals, and we are seeking a talented and motivated individual to join our team.


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