Customer Success Strategist

Há 2 dias


Lisboa, Lisboa, Portugal Pragmatike Tempo inteiro

Job Title: Customer Success Strategist

About Pragmatike

Pragmatike is a SaaS company specializing in outbound sales automation. Our goal is to empower businesses with innovative solutions, streamlining support tasks and enhancing customer experiences.

We're committed to providing exceptional customer service, fostering trust, and loyalty through direct communication and proactive feedback management.

Salary Information

The estimated annual salary for this position ranges from €60,000 to €80,000, depending on experience and qualifications.

Key Responsibilities

Direct Customer Engagement: Engage with customers across various communication channels, respond to inquiries, and feedback to build strong relationships and loyalty.

Customer Feedback Management: Champion the customer's voice, ensuring feedback is communicated and acted upon effectively.

AI-Driven Tools: Implement and optimize AI-driven tools to streamline support tasks, achieving faster and more effective resolutions.

Integrated Support Strategy: Oversee a cohesive and integrated customer support strategy across multiple platforms.

Knowledge Base Management: Update knowledge base and FAQ to ensure accurate and comprehensive self-help resources.

Cross-Functional Collaboration: Collaborate cross-functionally to inform product development and decisions from a customer-centric perspective.

Required Skills and Qualifications

Exceptional Communication Skills: Possess exceptional direct communication skills to engage with customers empathetically and effectively.

Technical Proficiency: Demonstrate advanced technical proficiency with customer support platforms, feedback management tools, and agile collaboration tools.

Qualifications: Relevant diploma or associate degree, bachelor's degree advantageous. Minimum 5 years of customer support experience, with leadership experience preferred.

Languages: Fluency in English (written and spoken) is required. Experience with sales automation tools is a plus, or any previous role as an SDR/AE.



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