Customer Success Strategist
Há 7 dias
About the Role
As a Customer Success Manager at Zendesk, you will play a key part in our Global Scaled Customer Success organization. This is an exciting opportunity to be part of a groundbreaking initiative, shaping something new and thriving in a dynamic, fast-growing environment.
Your responsibility will be to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.
A Day in the Life
• Working across a large cohort of different types of customers, helping them optimize their CX Messaging and delivering recommendations to larger Enterprise organizations.
• Collaborating cross-functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more to drive customer satisfaction and growth.
• Leveraging data and insights to shape your approach, inform your discovery, and bolster your recommendations.
Your Background
You have 3+ years of experience working in Customer Success or Account Management, with a proven track record of identifying business objectives and mapping solutions. You are dynamic, agile, and nimble, with a passion for shaping something new and thriving in a fast-growing environment.
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