Partner Success Specialist

2 semanas atrás

Lisboa, Portugal Treatwell Tempo inteiro

As the Partner Success Specialist, you will be responsible for building and maintaining strong relationships with our customer base, comprised of beauty salons across Portugal. Your primary objective will be to provide outstanding support for customers and partners, address inquiries, and ensure overall satisfaction. Leveraging your excellent communication skills and industry knowledge, you will engage with customers and partners to meet their needs. Additionally, you will provide initial training sessions to new partners to ensure they have a smooth onboarding experience and are equipped to maximize the benefits of our products and services.

**You will be responsible for**:

- Serve as the primary point of contact for partners, offering support and assistance to resolve queries and issues.
- Build rapport and maintain long-term relationships with customers and partners, understanding their unique needs and preferences.
- Provide proactive support and guidance to partners, offering product recommendations, troubleshooting assistance, and best practices.
- Conduct initial training sessions for new partners, to enhance their operations.
- Respond promptly to any inquiries.
- Collaborate with cross-functional teams, including sales, product, and technical support, to solve problems and deliver integrated solutions.
- Identify opportunities to upsell or cross-sell additional products or services based on partners' needs and usage patterns.
- Maintain accurate records of interactions, transactions, and inquiries using CRM software (Salesforce).
- Monitor feedback and satisfaction levels, identifying trends and areas for improvement to enhance the overall experience.
- Stay updated on industry trends, product developments, and competitor activities to provide informed support and advice to customers.

**About you**:

- Previous experience in customer service or support, preferably in the digital/web industry or a related field.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers through chat and outbound calls.
- Strong interpersonal skills and a customer-centric mindset, with a passion for building relationships and delivering exceptional service.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment, ensuring timely responses to customer inquiries and requests.
- Proficiency in using CRM software and other relevant tools to manage customer interactions and maintain accurate records. (Mainly Salesforce)
- Detail-oriented approach with a focus on accuracy and quality in all customer communications and transactions.
- Fluent in Portuguese and proficient in English, with the ability to communicate clearly and confidently in both languages (the interviews will be held in English). Spanish is also a plus.
- Available to work from the office for 4 days per week.

**About Treatwell**

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And.breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

**We’ll treat you with**:

- 28-day holiday, plus bank holidays
- Monthly 40 EUR Treatwell vouchers so you can treat yourself too
- Growth funds for you to develop and grow with your team
- Mental health support through our partnership with Plumm
- Parental voucher
- Day off on your birthday

**Equal Ops

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