Partner Success Specialist
5 meses atrás
As the Partner Success Specialist, you will be responsible for building and maintaining strong relationships with our customer base, comprised of beauty salons across Portugal. Your primary objective will be to provide outstanding support for customers and partners, address inquiries, and ensure overall satisfaction. Leveraging your excellent communication skills and industry knowledge, you will engage with customers and partners to meet their needs. Additionally, you will provide initial training sessions to new partners to ensure they have a smooth onboarding experience and are equipped to maximize the benefits of our products and services.
**You will be responsible for**:
- Serve as the primary point of contact for partners, offering support and assistance to resolve queries and issues.
- Build rapport and maintain long-term relationships with customers and partners, understanding their unique needs and preferences.
- Provide proactive support and guidance to partners, offering product recommendations, troubleshooting assistance, and best practices.
- Conduct initial training sessions for new partners, to enhance their operations.
- Respond promptly to any inquiries.
- Collaborate with cross-functional teams, including sales, product, and technical support, to solve problems and deliver integrated solutions.
- Identify opportunities to upsell or cross-sell additional products or services based on partners' needs and usage patterns.
- Maintain accurate records of interactions, transactions, and inquiries using CRM software (Salesforce).
- Monitor feedback and satisfaction levels, identifying trends and areas for improvement to enhance the overall experience.
- Stay updated on industry trends, product developments, and competitor activities to provide informed support and advice to customers.
**About you**:
- Previous experience in customer service or support, preferably in the digital/web industry or a related field.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with customers through chat and outbound calls.
- Strong interpersonal skills and a customer-centric mindset, with a passion for building relationships and delivering exceptional service.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment, ensuring timely responses to customer inquiries and requests.
- Proficiency in using CRM software and other relevant tools to manage customer interactions and maintain accurate records. (Mainly Salesforce)
- Detail-oriented approach with a focus on accuracy and quality in all customer communications and transactions.
- Fluent in Portuguese and proficient in English, with the ability to communicate clearly and confidently in both languages (the interviews will be held in English). Spanish is also a plus.
- Available to work from the office for 4 days per week.
**About Treatwell**
Hi, we’re Treatwell. Nice to meet you.
We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And.breathe.
But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
**We’ll treat you with**:
- 28-day holiday, plus bank holidays
- Monthly 40 EUR Treatwell vouchers so you can treat yourself too
- Growth funds for you to develop and grow with your team
- Mental health support through our partnership with Plumm
- Parental voucher
- Day off on your birthday
**Equal Ops
-
Lisboa, Portugal Aptoide Tempo inteiroWho we areAptoide is the fastest growing Android App Store and distribution platform in the world, with over 200 million users and 1 million apps. With offices in Portugal, Singapore and China, we work with end-users, Developers, OEMs and Telecoms.Our mission is to bring back the freedom of choice to the apps world, shaping the future of app economy by...
-
Partner Success Manager
5 meses atrás
Lisboa, Portugal Yokoy Tempo inteiro**Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring!** *** **After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and...
-
Partner Success Manager
5 meses atrás
Lisboa, Portugal Idera, Inc. Tempo inteiro**About TestRail**: TestRail is the only platform that empowers QA teams to build, connect, and optimize all their testing processes. TestRail’s Quality OS centralizes manual and automated test management and gives teams visibility into their entire quality operation. More than 11,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and...
-
Partner Success Account Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title: Partner Success Account ManagerWe are seeking a highly motivated and experienced Partner Success Account Manager to join our expanding team at Cross Border Talents. This role is focused on overseeing and maintaining collaboration with partners through an advanced support program.Key Responsibilities:Manage partner agreements and validate partner...
-
Customer Success Leader Scale Specialist
Há 5 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroCustomer Success Leader Scale SpecialistThe ideal candidate will possess strong leadership skills, with a proven track record of building and managing effective teams. This role requires a deep understanding of the customer journey and the ability to balance the needs of the customer with those of the business.Key Responsibilities:Lead and directly manage a...
-
Partner Success Account Manager
2 meses atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroWe are seeking a highly motivated Partner Success Account Manager (PSAM) for our expanding team. This role is focused on overseeing and maintaining collaboration with partners through an advanced support program. You will advocate for partners, manage escalations, and ensure their successful utilization of support services and benefits. Key Responsibilities:...
-
Nurture Partner Success Manager
2 meses atrás
Lisboa, Portugal Tn Portugal Tempo inteiroNurture Partner Success Manager Lisboa Lisboa, Lisboa, Portugal Job Description:Acronis is revolutionizing cyber protection—providing natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Nurture Partner Success Manager to join our mission to create a #Cyber Fit future and...
-
Partner Marketing Specialist
5 meses atrás
Lisboa, Portugal ValGenesis Tempo inteiroThe ValGenesis Partner Marketing Specialist is responsible for enabling ValGenesis partners to successfully market and sell the company’s products and solutions. This person will collaborate with partners directly to ensure they are fully trained with product knowledge, equipped with sales enablement tools, plan joint marketing activities, and review leads...
-
Strategic Partner Success Manager
5 meses atrás
Lisboa, Portugal Viva.com Tempo inteiro**Strategic Partnerships Success Manager - Strategic Accounts/Partners** **Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager** **Why should I apply?** - High growth opportunity to further boost your career with potential to lead a team on a regional basis. - Your successes, hard work and achievements will...
-
Customer Success Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Adecco Tempo inteiroDrive Success with Uber for Business in PortugalWe're seeking a talented Customer Success Specialist to join our team in Lisbon. As a key member of our B2B team, you'll be responsible for delivering exceptional customer experiences and driving impactful solutions.Key Responsibilities:Lead smooth onboarding and launch experiences for high-growth...
-
Partner Success Manager
5 meses atrás
Lisboa, Portugal Salsify Tempo inteiroCome join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...
-
Partner Success Account Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Description:We are seeking a highly motivated and experienced Account Manager to join our Cross Border Talents team. This role is focused on overseeing and maintaining collaboration with partners through an advanced support program. You will advocate for partners, manage escalations, and ensure their successful utilization of support services and...
-
Nurture Partner Success Manager
3 meses atrás
Lisboa, Portugal Acronis Tempo inteiroAs the Nurture Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption,...
-
Customer Success Advocate
3 semanas atrás
Lisboa, Lisboa, Portugal Umai Restaurant Software Tempo inteiroCustomer Success SpecialistAt Umai Restaurant Software, we're on a mission to revolutionize the way restaurants operate. As a Customer Success Specialist, you'll be the first point of contact for our restaurant partners, ensuring their onboarding and training are seamless. Your goal will be to create value for our partners by identifying, clarifying, and...
-
Customer Success Specialist
Há 11 horas
Lisboa, Lisboa, Portugal Nielseniq Tempo inteiroAbout the RoleWe are seeking a talented Client Success Specialist to join our team at NielsenIQ. As a Client Success Specialist, you will be responsible for delivering exceptional client experiences, driving business growth, and building strong relationships with our clients.Key Responsibilities:Develop and execute client success plans to drive business...
-
Customer Success Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiroAbout Eugenia TalentWe are a recruitment agency that connects talented professionals with exciting job opportunities. Our mission is to help individuals grow their careers and find fulfilling work.Job Title: Customer Success SpecialistWe are seeking a highly motivated and organized Customer Success Specialist to join our team. As a Customer Success...
-
Customer Success Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiroAbout Eugenia TalentEugenia Talent is a leading recruitment agency that connects top talent with innovative companies. We're passionate about helping professionals like you find their dream job.Job Title: Customer Success SpecialistWe're seeking a highly skilled Customer Success Specialist to join our team. As a key member of our sales team, you will be...
-
[part-time] Payments
3 meses atrás
Lisboa, Portugal Aptoide Tempo inteiro**Who we are**: Aptoide is the fastest growing Android App Store and distribution platform in the world, with over 400 million users and 1 million apps. With offices in Portugal, Singapore and China, we work with end-users, Developers, OEMs and Telecoms. Our mission is to bring back the freedom of choice to the apps world, shaping the future of app economy...
-
Customer Success Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Adecco Tempo inteiroUnlock Your Potential as a Customer Success SpecialistAre you passionate about delivering exceptional customer experiences and driving impactful solutions? We're looking for a talented Customer Success Specialist to join our team at Adecco RH in Lisbon, Portugal.Key Responsibilities:- Develop and execute sales strategies to engage prospect clients, close...
-
Customer Success Specialist
Há 3 dias
Lisboa, Lisboa, Portugal Nielseniq Tempo inteiroAbout this RoleWe are seeking a highly skilled Customer Success Specialist to join our team at NielsenIQ. As a Customer Success Specialist, you will play a critical role in ensuring our clients achieve their business goals by delivering exceptional support and guidance.Key Responsibilities:- Develop a deep understanding of client businesses and priorities-...