Customer Success Manager

2 semanas atrás

Lisboa, Portugal Itransition Tempo inteiro

We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team

**Required skills**:

- +3 year of work experience as a project manager or account manager on IT Consulting or software development environment
- Positive and negative IT project management experience
- Knowledge of principles of Agile software development and methodologies
- Experience in running multiple IT projects simultaneously, time management and prioritizing skills
- Understanding of principles of resource management and team interaction, partner with customers and production team members to align project goals and objectives.
- Experience in customer relationships building
- Experience in IT services sales, drafting proposals as well as contract negotiations with customers
- Strategic thinking and able to solve long term difficulties
- Knowledge in Jira, Confluence or other agile tools
- Advanced level of English is a must

**Job responsibilities**:

- Facilitating work of account teams: tasks within the process of account management
- Executing account plans and meeting account targets as well as overseeing this process
- Building and developing customer relationships, customer expectations management and negotiations
- Growing business with existing clients. Long-term this is not a sales position per se

**About us**:
We believe that the future is digital

We’re a global software engineering company born in East Europe making success stories for over 20 years. Since 1998, Itransition has served over 800 clients, 50 of them for +5 years; includes IATA, AiBUY, adidas, Wargaming, Philips, and PayPal.

The geography of our projects extends across 40 countries and counting, while our US and European offices house 3,000+ professionals working daily to deliver business value through technology

Commitment, Excellence, Passion, and Clarity drive us

**We offer**:

- Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota;
- Competitive compensation that depends on your qualification and skills
- Career development system with clear skill qualifications
- Flexible working hours aligned to your schedule
- Options to work remotely
- Compensation of medical costs
- Corporate parties and events for employees and their children
- Internal conferences, workshops and meetups for learning and experience sharing
- Gym membership compensation
- 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

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