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Service Delivery Manager
2 meses atrás
We are looking for a Service Delivery Manager to integrate a hybrid project in Lisbon.
Profile:
- Strong expertise in IT service management and incident, problem, and change processes;
- Practical understanding of ITIL processes and experience with ticketing tools (ServiceNow is a plus);
- Handson experience in IT operations environment;
- Fluent in English and Spanish, both written and spoken;
- Excellent communication skills for interaction with various stakeholders in stressful situations;
- Proactive mindset with the ability to propose and implement improvement actions;
- Ability to manage and promote change and best practices.
Responsibilities:
- Lead and manage IPCR activities, ensuring adherence to defined processes;
- Ensure service delivery alignment with Product SLAs and stakeholder expectations;
- Manage transitions for newly onboarded applications, products, or platforms;
- Handle escalations from users and top management, defining and monitoring action plans;
- Drive continuous improvement initiatives to enhance service quality and efficiency;
- Establish governance with external suppliers and monitor their performance based on shared KPIs.
We offer:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.
