Delivery Enablement Manager

2 meses atrás

Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

As a Delivery Enablement Manager, you will lead a team of experienced professionals (technical and commercial roles) in charge of enabling business opportunities for Microsoft and for Microsoft commercial partners. You will do this by ensuring that the right Partners leverage the benefits of global proactive programs for their own technical and business growth, and by connecting those partners with the relevant internal /external teams and resources at Microsoft. Your relationship skills will be essential for the success of this role as it requires multiple people interactions. Influencing others, finding common ground and seeking new business opportunities will be part of your daily duties, leading this team.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • People Management:
  • You lead a team of technical/commercial consultants delivering an array of services to Microsoft Partners to help them grow their business featuring Microsoft products and services.
  • You use proven leadership principles to drive accountability and attract/retain great people.
  • Delivery Excellence:
  • You ensure a high level of quality of all deliverables, champion appropriate use of intellectual property in the engagements delivered, and serve as an escalation point for team members while ensuring policies, process and guidelines are followed.
  • Customer Experience:
  • You empower your team to be customer-obsessed by coaching them on all available inputs and sources to understand and meet Partner needs.
  • Strategy to Execution:
  • You will drive clarity for the team by clearly communicating the alignment between the team's work and the overall business strategy, generate energy through facilitating an environment of inclusion that leverages diverse perspectives, then deliver success by maximizing the efficiency of the team to deliver on operational metrics, continuously improve and innovate delivery.
  • Business Results:
  • You and your team help drive excellence in the Partner Enablement business by delivering operational, financial and impact results including maintaining accurate budgets and monthly performance reporting.

Qualifications

Required Qualifications:

  • Extensive and proven experience in a global services and support industryOR managing pre-sales, technical support, or technical consulting teamsOR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field experience in the services and support industry;
  • Strong experience of people management in international environments;
  • Business enabler – proven record of capabilities to nurture business relationships with stakeholders, being internal/external. References to Business Cases or Projects are welcome;
  • Good understanding or Microsoft Products and services from a Sales point of view with a focus on Cloud technologies;

Language Proficiency Requirements:

  • English : Proficient in reading, writing, and speaking.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ) .


  • Technical Delivery Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    TasksManage scope and timeline of technology initiativesManage internal and external stakeholdersLead and coordinate successful end-to-end delivery of technology initiativesEnsure solution delivery meets required qualityManage successful go liveRequirementsAt least 5 years of experience as Delivery ManagerExcellent communication skills including high level...

  • Service Delivery Management

    Há 1 mês

    Lisboa, Lisboa, Portugal Avanade Inc. Tempo inteiro

    Introduction:If you have a proven track record of delivering successful projects, ensuring budget adherence, and exceeding client expectations, we have an exciting opportunity for you at Avanade, a leading global technology consulting firm.Come join us:As a Mng. Service Delivery Management, you will lead service delivery teams in delivering what is defined...

  • Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Desde 1994 que a Olisipo faz a diferenca na carreira dos profissionais de IT. Fazemos Diferente. Fazemos mesmo. iT's happeningProcuramos um Delivery Manager para integrar um projeto em Lisboa.Perfil: Experiencia em gestao de projetos de telecomunicacoes; Habilidades de comunicacao e relacionamento interpessoal; Experiencia em coordenacao de equipas internas...

  • Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    We aspire to a world where each individual has access to enriching professional experiences, specialized training, conditions to undertake and, with that, conquers their freedom. Come build your path with Olisipo.We are looking for a Delivery Manager to integrate a hybrid project in Lisbon.Profile: Significant experience in administrative roles,...

  • Technical Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Aubay Tempo inteiro

    Your connection with Aubay starts in the following lines:Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active partners and we operate in sectors such as...

  • Service Delivery Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Olisipo Tempo inteiro

    Na Olisipo, investimos em ti Com acesso a mais de 3000 cursos na Udemy e um centro de formacao dedicado, a tua formacao e uma prioridade. Descobre porque somos lideres no mercado. Vem crescer connoscoProcuramos um Service Delivery Manager para integrar um projeto hibrido em Lisboa.Perfil: Proficiencia em MS Office, especialmente Excel, Word e PowerPoint;...

  • Cyber / SOC Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Syensqo Tempo inteiro

    Job ID29336Cyber / SOC Delivery ManagerRegularLisbon, Portugal ,Portugal) My candidate profileSyensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences....

  • ITAR Transversal Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Syensqo Tempo inteiro

    Job ID29339ITAR Transversal Delivery ManagerRegularLisbon, Portugal ,Portugal)Apply to this job My candidate profile )Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and...

  • HR Delivery Operations Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Organon Tempo inteiro

    Job DescriptionThe PositionThe Manager, Regional HR Delivery Operations will lead a team of around 8-12 professional HR Service Delivery and Payroll Specialists in our Shared Service Center delivering and managing end to end Employee Lifecycle Support ("ELS") and Benefits Delivery processes. The incumbent will have a key role in overseeing delivery and...

  • Network (LAN/WAN) Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Syensqo Tempo inteiro

    Job ID29338Network (LAN/WAN) Delivery ManagerRegularLisbon, Portugal ,Portugal)Apply to this job My candidate profile )Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and...

  • Port Delivery Agent

    Há 1 mês

    Lisboa, Lisboa, Portugal TUI Musement Tempo inteiro

    Join our Operations & Delivery team as a Port Delivery Agent in Lisbon where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction....

  • Port Delivery Agent

    Há 1 mês

    Lisboa, Lisboa, Portugal TUI Tempo inteiro

    Join our Operations & Delivery team as a Port Delivery Agent in Lisbon where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client...

  • Service Manager ITIL

    3 semanas atrás

    Lisboa, Lisboa, Portugal Kwan Tempo inteiro

    At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of...

  • Spanish-speaking Client Service Manager in Lisbon, Portugal

    Há 1 mês

    Lisboa, Lisboa, Portugal Multilingual Worldwide Tempo inteiro

    Your Role & Responsibilities The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process. Responsibilities • Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure...

  • Brand Manager

    2 meses atrás

    Lisboa, Lisboa, Portugal Michael Page Tempo inteiro

    Our clients seeks a Brand Manager to develop, coordinate, and deliver the implementation of local marketing strategies, activities. The role aims to enhance brand equity, consumer and customer commitment, and brand profitability within budget targets.Client DetailsOur client is a FMCG company who wishes to hire a Brand Manager.DescriptionContribute to...

  • Customer Service Expert for Food Delivery Company

    3 meses atrás

    Lisboa, Lisboa, Portugal portugalbs Tempo inteiro

    The Job.It's a calm and lazy Sunday night. You are sitting on the sofa and dreaming about your favourite Italian pizza or the sushi from your favourite restaurant. The only thing holding you back is your lack of motivation to get up, get dressed and go all that way to the restaurant...If this ever happened to you, you might well understand the hype about...

  • Project Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal KWAN Tempo inteiro

    At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of...

  • Project Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Kwan Tempo inteiro

    At KWAN, we don't just offer jobs - we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of...

  • Senior Project Manager Support

    3 semanas atrás

    Lisboa, Lisboa, Portugal Sysmatch IT Consulting Tempo inteiro

    Senior Project Manager Support (m/f) - Lisbon Descrição da função Sysmatch is an IT Consultancy and Outsourcing Company with a wide range of technological skills, resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness...

  • Product Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Randstad is specialized in the recruitment of middle and senior positions.Our client is a multinational company and he is looking for a Product Manager for Lisbon.responsabilidades chave1. Product vision and roadmapProduct Manager is a developer and evangelist of the product vision for a designated product. They arevisionary, have excellent communication and...