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Product Manager
Há 1 mês
Randstad is specialized in the recruitment of middle and senior positions.
Our client is a multinational company and he is looking for a Product Manager for Lisbon.
responsabilidades chave
1. Product vision and roadmap
Product Manager is a developer and evangelist of the product vision for a designated product. They are
visionary, have excellent communication and stakeholder management skills, and are persuasive in
gaining support for the vision.
• Creates and maintains a long-term, complete, audacious vision and a high-level roadmap that are
used in pre-sales and to drive product development activities
• Drives product innovation:
o Leads/facilitates design sprints, innovation workshops
o Monitors government and technology trends
o Performs competition analysis / peer studies
o Leads client co-creation / co-innovation workshops
o Monitors start-ups, identifies opportunities for acquisition, investment, collaboration (JV) and
presents them to the senior management
o Attends/speaks at relevant industry events
• Orchestrates multiple stakeholders (such as executive leaders, marketing, sales, business
operations, finance, business development, bid, and account management) to work with product
delivery teams to set priorities for the product roadmap. This is a high-visibility role.
• Works with the functional Technology leads (eg Heads of Cyber Security, Software Engineering,
Infrastructure, Service Operations) or their delegates to align product vision and roadmaps with
security and enterprise architecture guidelines, requirements, and constraints.
• Builds the business case and maintains the financial P&L view for the product. Provides input into
IT budgeting process.
• Responsible for knowledge management for the designated product(s). Delivers training courses
and workshops to transfer product knowledge, maintains the product wiki section.
2. CX mandate
a. Drives the strategic CX mandate by applying Product Management discipline combined with
human-centric design approaches to managing omnichannel experiences and customer
journeys holistically, across channels. For example, an introduction of a new mobile app or a
website change impacts the end-to-end omnichannel customer experience. The holistic
human-centered approach helps maintain focus on the whole customer journey, as opposed
to a specific touchpoint or channel in isolation.
b. Uses design thinking and human-centered design techniques and approaches, such as
persona analysis, customer journey mapping, jobs to be done, focus groups.
c. Visualizes and studies citizen/agent/case worker journeys and experiences, produces
valuable insights to continuously optimize and improve CX.
d. Continuously analyzes customer feedback and customer satisfaction metrics, works with
stakeholders to design CX improvements and create product backlog items.
3. Pre-sales support
• Provides technical pre-sales support for TLS products and services, collaborates with business
development, account management, and bid management teams. Maintains deep knowledge of
the designated product(s) and good knowledge of the entire TLS product portfolio.
• Meets with clients to present complete TLS product portfolio and high-level vision, empathize to
their needs and priorities.
• Leads the development of pre-sales collateral for the designated product(s).
4. Product development and service operations
The Product Manager is accountable and responsible for maximizing the value of the product resulting
from work of the Software Engineering team, contractors/consultants, and vendors/partners.
• Leads and provides direction to agile, self-organizing cross-functional product development
teams/workstreams comprised of internal and external, dedicated and part-time resources, e.g.
software engineers, security architects, business analysts.
• Works at a fast delivery cadence, applies agile development methodology and drives rapid
incremental delivery of product functionality using themes, features, minimum viable products or
epics.
• Accountable for maximizing product value while optimizing total cost of ownership and risks
throughout the product/service lifecycle—design, development, transition, and operations
• Researches and defines how clients, customers, business operation employees are served by the
product. Develops a deep understanding of client/customer goals, the value clients/customers
derive from the product. Continually reviews and enhances the current product to ensure it is in
tune with customer needs and delivers an excellent user experience—applies proven human-
centered design practices and approaches, such as design thinking and user journey maps.
• Collaborate with Product Analysts/Product Owners to provide clear guidance on stakeholder
requirements and solution design that needs to be incorporated into the product
backlog. Additionally, the Product Manager contributes to creating and refining the product
backlog as needed to keep it up-to-date, clear, and actionable.
• Manages vendor relationship and ensures maximum value for TLS throughout the
product/service lifecycle, in both development and operations.
• Accountable for service transition and operational integration. Product Manager works closely
with the Head of Service Operations and Global Service Desk Manager to ensure service
monitoring, reporting against SLAs, operations dashboard integration, Tier 1/2/3 processes and
capabilities are in place along with business continuity and disaster recovery measures.
• Accountable for service performance against clients' SLAs and continual service improvement.
Product Manager reviews operational reports, identifies product improvement needs and adds
them to the product backlog.
Additional relevant areas:
• The product manager can also act as a project manager responsible to deliver a client project, or
an internal transformation project, on time, quality, and budget commitments. Several products
may be in scope of such a project. This implies covering all additional project management areas:
engagement of relevant stakeholders, communication, procurement, risk, scope management all
along the project life cycle (initiation, planning, executing, closing) project and according to the
project portfolio management guidelines.
• Proactive contribution to build / improve PPM framework, standards, methods according to
internal and external best practice.
competências
• 10+ years of industry experience with a strong focus in Product Management
• Strong leadership presence, outstanding communication (including executive communication)
and stakeholder management skills. This is a high-visibility, high-impact role.
• Strong presentation, slide/document creation, and business writing skills
• Experience in suppliers' coordination and client relationship
• Entrepreneurial mindset, passion to delight customers and innovate
• Experience with Agile Scrum processes, certification desired
• Ability and desire to perform both Product Manager and Product Owner roles in the classic
Scrum terminology.
• Solid understanding of human-centered design techniques, design thinking, customer journey
mapping, jobs to be done, focus groups, service blueprinting, persona analysis.
• Project/program management experience, PMP/Prince II certification would be an advantage,
but the focus must be clearly on Product Management
• Team player, proactivity, continuous improvement mindset
• Experience leading remote, cross-functional international product teams
• Master's degree in engineering/computer science or a related technical discipline
principais benefícios
opportunity to work in a challenging environment with dynamic teams and innovative projects;
integration in a solid company;
constant training that includes the development of skills.
