Service Manager ITIL
Há 1 mês
We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters.
Growth is very important in KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.
Currently, we are seeking a Service Manager who's eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.
Responsibilities:
Coordination, planning, and management of service delivery teams.
Ensuring that service delivery is aligned with the ITIL framework.
Coordination and execution of activities and ensuring their compliance.
Coordination of unplanned actions that may result in service interruption or degradation.
Delivery of reports and conducting meetings.
Analysis and recommendation of improvements
Requirements:
Between 3 to 5 years of experience in similar role;
Proficiency in Microsoft Office tools (preferably Access and Excel);
Fluent in English (written and spoken);
Experience with MS Project, ServiceNow and Grafana are a plus;
Dynamic, organized, and a good team player;
Ability to organize and plan;
Autonomy, proactivity, and customer orientation;
Analytical, synthesis, and critical evaluation skills;
Assertive communication;
Good at time management and prioritization.
Offer:
Empowering and respectful work culture where every voice matters.
Personalized Coaching Program:
Provided by in-house specialists, our People Managers
Continuous Learning:
Join our tech meetups and online trainings.
Dynamic Community Culture:
From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together
Celebrating You:
Through our Rocket Points Employee Rewards System, we constantly recognize your contribution.
If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity >
Not sure yet? No problem Reach out anyway, and let our team guide you through the best opportunities we have for you.
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