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GBS People Services Support Specialist
2 meses atrás
Job ID
29154
GBS People Services Support Specialist (German / French / Italian Speaker)
Regular
Lisbon, Portugal ,Portugal)
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Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.
Syensqo Job Grade: S13
Job Overview and Responsibilities
Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.
If you speak fluent French or German or Italian Join us at our service centre in Lisbon, Portugal
Our People and Service Support team is integrated in the GBS HR Service Line, located in Lisbon and Bangkok center and part of the People Services, Learning & Development & Workforce Data Administration Service Unit.
As a People Service Support Specialist, you will be mainly accountable for:
- Provide 1st response and resolution to the inquiries and demands from internal and external service users via ticketing and call system
- Support translation and review of materials in contract, training content, communication content or other documentations
- Support part of contract management for TA and/or Performance & Talent Team
- Maintain accurate and timely employee records
- Ensure Success Factors Employee Central Records
With your scope, we count on you:
- As a People Service Support Specialist, you will work on solving technical problems regarding strategic HR processes, propose improvement ideas for the processes and deliver solutions to the required HR requests to support employees, managers and the HR family. You will get the opportunity to contribute to the high level service standards and have a positive impact on the business and employee day-to-day queries.
- You will be accountable for:
- Provide a prompt and effective response and solutions to the demand and inquiries from internal/external users.
- Propose, support or lead the initiatives and projects in process and performance improvement
- Proactively listen, analyze and solve user escalations or other daily issues.
- Update databases with information provided by internal customers.
- Check integrity/validity of data and authorization of information providers.
- Follow up, collaborate and communicate with HR peers and stakeholders to ensure employee's satisfaction
- Support the process lead and SU manager on performance reporting
- Ensure the compliance of deliverables to laws, regulations, policies and processes.
- Ensure the timely performance and actions on internal or external audits and control tests.
Education
Relevant education degree or equivalent in HR, Data Management or similar
Must have skills
- Fluent English and one of these additional languages - German / French / Italian (Non - negotiable)
- Good communication skill
- Make-it happen altitude
- User orientation mindset
- Attention to detail
- Ability to work collaboratively
- Ability to work in different timezone (if required)
About us
- Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
- At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.
Job ID
29154
Regular
Lisbon, Portugal
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