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GBS People Services Support Team Leader

3 meses atrás

Lisboa, Lisboa, Portugal Syensqo Tempo inteiro

Job ID

29155

GBS People Services Support Team Leader

Regular

Lisbon, Portugal ,Portugal) My candidate profile

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

Syensqo Job Grade: S18

Job Overview and Responsibilities

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group's transformation.

Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

Our People Service Support team is integrated in the GBS HR Service Line and part of the People Services, Learning & Development & Workforce Data Administration Service Unit

As a Team Leader you will lead and develop a team of 12 people responsible for the People Service Support:

  • Manage tickets and calls handling (even in local languages)
  • Support other teams on translation
  • Support part of contract management for TA and/or Performance & Talent Team
  • Maintain accurate and timely employee records
  • Ensure Success Factors Employee Central Records

Key Responsibilities of a Team Leader

  • Manage the department & staff
  • Set priorities and/or plan work for a weekly or daily schedule
  • Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)
  • Organize and assess work of the team
  • Act as an expert of the domain and coach people toward accountability in terms of deliverables
  • Ensure team member development and career progression
  • Inform, train, motivate, coach all team members to facilitate their growth
  • Promote spirit of accountability, speak up to act as problem solver
  • Ensure business continuity and backups are in place
  • Ensure or perform training activities (ex: onboarding of new employees in the team)
  • Deliver operational services
  • Monitor KPIs and OPIs to ensure delivery of service in line with customer expectations
  • Analyze structural issues and collaborate with Service Owner to fix them
  • Ensure compliance with Group Internal Control, policies and audits, and perform the relevant checks
  • Ensure work instructions/operating procedures are periodically updated
  • Prepare and publish all reporting on time and with the required quality
  • Find and implement quick fix solutions for problems or escalate issues
  • Ensure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causes
  • Ensure continuous improvement & innovation
  • Proactively monitor Process KPIs and OPIs, analyze gaps to target performance and propose and lead performance improvement initiatives
  • Promote innovation in the team, and import new ideas and solutions from internal & external contacts
  • Collaboration across the organization and with Service Owner to maintain standardization cross fertilization, and improve automation
  • Acquire and update knowledge about rules, and adapt process to business needs
  • Maintain knowledge about process & tools, and about the Group policies and procedures
  • Collect all input from Service Line Management to develop knowledge of the team
  • Learn and share best practices in the team
  • Stay updated about customer requirements/specificities and future needs of company and customer
  • Create trusting partnership with stakeholders (internal or external)
  • Be known and recognized by BSA stakeholders
  • Take ownership and resolve escalation requests from stakeholders
  • Create, maintain and be active in networking
  • Initiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvement

Education and Experience

  • Master degree in the relevant domain
  • Minimum of 5 years experience in the relevant domain
  • Experience in Team Management

Must have skills

  • Proven people management experience
  • Effective organizational skills and ability to navigate through different levels of the organization
  • High level of Communication skills, in a global context
  • SAP experience in the domain
  • Proactive with a high level of initiative
  • Strong collaboration skills
  • Good data analysis skills
  • Good data management skills
  • ​​​​​​User orientation mindset
  • Attention to detail
  • Ability to work collaboratively
  • Fluency in English
  • A fluent knowledge of one of these additional languages: French, German, Italian, Chinese

About us

  • Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
  • At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.