Customer Service Team Leader

2 semanas atrás


Lisboa, Lisboa, Portugal Ovhcloud Tempo inteiro
Job Title: Customer Service Team Leader

Location: Lisbon, Portugal

About the Role

We are seeking a highly skilled Customer Service Team Leader to join our team at OVHcloud. As a key member of our SMB Support Unit, you will be responsible for organizing and supporting your team in its day-to-day activities, both in local physical presence and remote.

Key Responsibilities
  • Maintain the expected level of service and customer satisfaction, in line with defined SLA-SLO objectives.
  • Define team objectives, monitor individual and collective performances, and determine action plans.
  • Develop your team's talents through an individual career plan.
  • Report technical issues and anomalies to the various departments (Support-RUN Cust-RUN PU), contribute to incident/crisis management.
Requirements
  • Your mindset is customer-oriented, and you are able to empathize and listen to customer needs.
  • You have problem-solving skills.
  • You are a strong team player and able to collaborate effectively with internal teams.
  • You have strong communication skills, both written and verbal, to effectively engage with customers and internal teams.
  • You are fluent in English and Spanish.
  • It's a plus if you are fluent in French.
  • You have experience using our internal CRM "Service now".
What We Offer

At OVHcloud, we value the diversity of our people and support a work environment where individual differences are recognized, appreciated, and respected. We offer a unique opportunity to contribute to innovative projects and build the free cloud together.

We are committed to sustainable development and reducing our environmental impact through industrial innovation and guaranteeing an open cloud #SustainableByDesign.


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