Customer Service Team Leader
2 semanas atrás
As a Customer Service Team Leader at OVHcloud, you will play a key role in driving our customer-centric approach and ensuring exceptional service delivery.
Main Responsibilities:
- Develop and implement strategies to improve team performance and customer satisfaction.
- Lead and motivate a team of customer service professionals to achieve outstanding results.
- Collaborate with internal teams to resolve technical issues and improve internal tools.
- Define and manage projects to enhance service quality and customer experience.
Requirements:
- Strong leadership and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Fluency in English and Spanish, with French as a plus.
- Experience with CRM systems, such as ServiceNow.
About OVHcloud:
OVHcloud is a leading provider of cloud infrastructure and services. We are committed to delivering exceptional customer service and supporting our customers' growth and success.
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