Customer Service Agent in Portugal
2 meses atrás
Droom je ervan om naar het buitenland te verhuizen, naar een warm en tropisch land, en te werken in een jong en internationaal team? Dit terwijl je betekenisvolle herinneringen en connecties opbouwt met gelijkgestemde collega's? Dan is dit misschien wel de eerste stap van je nieuwe avontuur. Kom werken bij één van de vele bekende merken uit verschillende sectoren in de prachtige hoofdstad Lissabon.
Jouw verantwoordelijkheden en impact als Customer Experience Agent zullen zijn:
Het ondersteunen van de vragen van klanten door service van te verlenen aan hun klanten terwijl je werkt aan keuzes van projecten van wereldwijde topmerken door;
- Het snel beantwoorden van inkomende vragen van klanten
- Problemen te identificeren en effectieve oplossingen te bieden om klanttevredenheid te garanderen
- Klantgegevens nauwkeurig te registreren in het CRM-systeem
- Waar nodig ad-hoc ondersteuning te bieden
- Een teamspeler te zijn en samen te werken voor het succes van het team en het project.
Vaardigheden, kwalificaties en interesses die je nodig hebt om te slagen in deze functie:
- Je spreekt vloeiend Nederelands en je hebt minimaal B2-niveau Engels.
- Je begrijpt de waarde en impact van een fijne klantervaring.
- Uitstekende luister- en communicatieve vaardigheden
- Je streeft naar kwaliteit en professionaliteit
- Sterke teamvaardigheden en toewijding aan gezamenlijk succes
- Enthousiasme over interculturele communicatie en de expat lifestyle
- Woonachtig in Lissabon of bereid om naar Lissabon te verhuizen voor een internationale carrière en levenservaring
- Een geldige Portugese werkvergunning (vereist)
Wat zit er voor jou in?
- Jouw contract: een langdurig contract voor bepaalde tijd, elk jaar verlengbaar
- Werktijden: voltijds (40u/week)
- Maandag tot vrijdag, beschikbaarheid om te werken tussen 7 uur 's ochtends en 22 uur 's avonds, 8 uur per dag (plus een uur voor lunch/diner), volgens een roulerend rooster.
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