Customer Support Agent

4 semanas atrás


Porto, Porto, Portugal TalenTrail Tempo inteiro

Job Opportunity: Customer Support Agent (German)

Location: Porto, On-Site
Schedule: Depends on the project (availability for rotational shifts, including weekends and holidays)

About The Company
Join a global leader in customer experience solutions, providing support to some of the world's most recognized brands. Our mission is to deliver exceptional service and innovative solutions, helping customers solve their problems and enhance their experience.

Key Responsibilities
  • Providing customer support in German, ensuring efficient and professional communication.
  • Resolving customer inquiries and issues via Phone, Email, and/or Chat.
  • Delivering tailored solutions to meet the specific needs of each customer.
  • Following company guidelines to ensure customer satisfaction.
Requirements
  • Fluency in German and good knowledge of English.
  • High School diploma (mandatory).
  • Previous experience in customer service is an advantage.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure in dynamic environments.
  • Availability to work on-site in Porto and in rotational shifts.
What We Offer
  • Base salary: €1100
  • Meal allowance: €7.63/day (approximately €168/month)
  • Performance Bonus: TBC

Note: By applying to this vacancy, you are giving your GDPR consent to TalentTrail. We may share your CV details directly with our client for recruitment purposes.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Human Resources Services

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