Operations Manager

4 semanas atrás

Lisboa, Portugal Impress Tempo inteiro

We Are Impress We believe everyone deserves a smile that makes them happy We are the largest network of orthodontic clinics with fully digital processes in Europe. We've revolutionised the invisible orthodontics sector with the best team and the most advanced technologies for diagnosis, treatment, and monitoring of all cases. We're looking for a highly analytical Senior Operations Manager who is solution-oriented and focused on optimising the operational efficiency of our clinics. Your main goal will be to improve the utilisation of clinical resources, including schedule optimisation and coordination across teams globally. Responsibilities Clinic Optimisation: Maximise clinic utilisation by ensuring doctors' schedules and infrastructure align with demand. Cross-Department Coordination: Facilitate collaboration between Patient Care and Clinic teams to enhance workflows and patient experience. KPI Analysis: Define and monitor operational KPIs such as chair utilisation rate and schedule efficiency. Process Management: Implement strategies to improve operational efficiency and reduce downtime in clinics. Data & Tools Usage: Apply data analysis for strategic decision-making using Excel and other reporting tools. Sales Support: When needed, assist with patient calls or front office activities. Candidate Profile: Fluent in Portuguese and professional level in English; Degree in Engineering, Economics, or Management Postgraduate specialisation (Master's or advanced course) is a plus Experience in operations within a company in the dental or similar sectors such as Retail, Luxury, Aesthetics, or direct-to-consumer sales 100% hands-on mindset with a strong focus on continuous improvement Ability to work with data and conduct analysis for strategic decisions Excellent command of Excel and data analysis tools Why Join Us: For this position is includes a compensation package (fixed+bonuses) Be part of an international and multicultural team Dynamic and collaborative work environment Discounts on our treatments Positive company culture: we celebrate every success At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply—regardless of race, color, religion, gender identity, sexual orientation, nationality, disability, or any other factor. Our differences make us a stronger team, drive better decision-making, spark innovation, and lead to superior results. Let me know if you'd like it adapted to a formal tone, a more casual style, or condensed into a short summary

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