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Payment Solutions Customer Support, Lisboa

4 semanas atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Social network you want to login/join with:

Payment Solutions Customer Support, LisboaLocation:

Lisboa, Portugal

Job Category:

Other

Salary:

870 EUR/month (paid 14 times per year) + Complexity Bonus: 50 EUR/month (paid 12 times per year) + Meal Allowance: 7.23 EUR per working day (net)

EU work permit required:

Yes

Job Description:

Location: Lisbon, Portugal

Training Start Date: 27th March 2025

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project

What You'll Do
  • Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
  • Provide expert guidance on payment transactions, security procedures, and account management.
  • Troubleshoot technical issues and escalate complex cases when necessary.
  • Maintain accurate records of customer interactions and solutions provided.
  • Collaborate with internal teams to enhance customer experience and service efficiency.
Work Schedule & Flexibility:
  • Two consecutive rotative days off per week.
Career Growth & International Work Environment
  • Work with a leading global payment solutions provider.
  • Career development opportunities in a fast-growing industry.
  • Be part of a multicultural and inclusive workplace.
What We're Looking For
  • Fluent Spanish Speaker (C1+) with strong communication skills.
  • English Proficiency (C1+) for internal communication.
  • Problem-solving mindset with a customer-centric approach.
  • Ability to work on rotational shifts (including nights & weekends).
  • Tech-savvy with basic troubleshooting skills.
Hiring Process

Application Review: We assess your profile.
Language Assessment: Demonstrate your Spanish skills.
Interviews with the Client: Final selection stage.

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