Front-Office Supervisor

4 semanas atrás

Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiro

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

We are looking for a Front-Office Supervisor to join our pre-opening team at Andaz Lisbon.

Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon. Located in the center of Lisbon's bustling Baixa district, the hotel will comprise five separate buildings, including the former offices of Banco Português de Investimento (BPI). This unique Urban Resort will allow guests to fully embrace the locale and experience authentic Lisbon.

Job Summary:

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at our luxury hotel. This role involves overseeing daily operations of the front office, ensuring the highest level of guest satisfaction, and leading a team of front office associates to maintain seamless service delivery.

Key Responsibilities:

  1. Ensure all guests receive a warm, personalized welcome and efficient check-in/check-out process.
  2. Address guest concerns or issues promptly and professionally, ensuring complete guest satisfaction.
  3. Create a memorable guest experience through personalized service and attention to detail.
  4. Supervise, guide, and motivate the front office team to achieve high standards of service delivery.
  5. Conduct training sessions for front office staff on guest service excellence, hotel policies, and operational procedures.
  6. Foster a positive work environment that encourages teamwork, collaboration, and accountability.
  7. Operational Oversight:
  8. Ensure the smooth operation of the front office, including handling guest reservations, check-in/check-out, and billing procedures.
  9. Monitor and manage room availability, overbooking strategies, and guest requests.
  10. Oversee daily shift operations, ensuring all tasks are completed and responsibilities are properly assigned.
  11. Guest Relations & Communication:
  12. Act as a liaison between guests and hotel management, addressing special requests and ensuring VIP guests receive exclusive service.
  13. Handle guest complaints or concerns with a focus on finding immediate resolutions while maintaining a professional demeanor.
  14. Provide consistent and clear communication with other hotel departments to ensure a seamless guest experience.
  15. Revenue Management Support:
  16. Assist in maintaining the hotel's revenue management strategy by ensuring room rates are optimized and occupancy levels are maximized.
  17. Participate in daily, weekly, and monthly reports regarding front office operations, occupancy rates, and guest satisfaction.
  18. Administrative Duties:
  19. Prepare and maintain front office reports, ensuring accurate documentation of guest arrivals, departures, and billing.
  20. Ensure the front office complies with all legal and safety regulations, including hotel policies and procedures.
Qualifications

Qualifications:

  1. Education: High school diploma required; college degree in Hospitality Management or related field preferred.
  2. Experience: Minimum 2-3 years of experience in a front office or guest services role in a luxury hotel setting, with at least 1 year in a supervisory capacity.
  3. Skills & Abilities:
  4. Exceptional communication and interpersonal skills.
  5. Strong leadership and problem-solving abilities.
  6. Familiarity with hotel management software (e.g., Opera, Fidelio, or similar).
  7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  8. Knowledge of luxury guest service standards and practices.

If this sounds interesting, and a little bit like you, go ahead - click and apply We look forward to hearing from you

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

  1. Long term career growth opportunities
  2. A motivated and connected team
  3. 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
  4. A company that truly cares

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.

#J-18808-Ljbffr

  • Supervisor de Front Office

    Há 4 dias

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    O Real Hotels Group está a procurar um/a Supervisor de Front Office para o Hotel Real Palácio em Lisboa.Resumo da Função:O Supervisor de Front Office será responsável por liderar a equipa de receção e garantir que os serviços sejam prestados de forma eficiente e cordial. Isso inclui coadjuvar e substituir o chefe de receção, atender e auxiliar os...

  • Front-Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiro

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.We are looking for a Front-Office Supervisor to join our pre-opening team at Andaz Lisbon. Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital.This hotel will be comprised of five...

  • Front-Office Supervisor

    4 semanas atrás

    Lisboa, Lisboa, Portugal Hyatt Hotels Corporation Tempo inteiro

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.We are looking for a Front-Office Supervisor to join our pre-opening team at Andaz Lisbon.Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital. Andaz Lisbon is set to become the...

  • Front-Office Supervisor

    1 dia atrás

    Lisboa, Lisboa, Portugal Hyatt Tempo inteiro

    We are looking for a Front-Office Supervisor to join our pre-opening team at Andaz Lisbon. Expected to open in Mid-End 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – and it will represent a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is set to become the second...

  • Front Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    Vem fazer parte da nossa equipa no Real Hotels Group Se procuras uma experiência num ambiente dinâmico, onde a excelência no atendimento e a dedicação ao cliente fazem parte dos nossos valores, esta poderá ser a tua oportunidade Estamos à procura de pessoas motivadas para fazerem parte da nossa equipa e crescerem conosco.Para reforçar a nossa equipa...

  • Front Office Supervisor

    Há 6 dias

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    Vem fazer parte da nossa equipa no Real Hotels GroupSe procuras uma experiência num ambiente dinâmico, onde a excelência no atendimento e a dedicação ao cliente fazem parte dos nossos valores, esta poderá ser a tua oportunidadeEstamos à procura de pessoas motivadas para fazerem parte da nossa equipa e crescerem conosco.Para reforçar a nossa equipa de...

  • Gerente de Front Office

    Há 5 dias

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    Nota de Emprego: Front Office SupervisorNós estamos à procura de um/a Front Office Supervisor com excelentes habilidades interpersonais e capacidade de lidar com situações de pressão. Se você é uma pessoa motivada e detalhisto(a), esta poderá ser a oportunidade certa para si!Descrição da FunçãoO seu papel será fundamental para garantir que os...

  • Senior Front Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

    Direct message the job poster from Hyatt Regency LisboaCluster HR Talent Acquisition & Training Executive at Hyatt Regency Lisboa & Sheraton Cascais ResortMission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.Job Summary: Guiding the front office team to maintain high service standards.Overseeing check-in and...

  • Senior Front Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

    Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.Job Summary: Guiding the front office team to maintain high service standards.Overseeing check-in and check-out processes for efficiency.Handling guest issues and complaints professionally.Ensuring compliance with brand and hospitality standards.Managing...

  • Front Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    Vem fazer parte da nossa equipa no Real Hotels GroupSe procuras uma experiência num ambiente dinâmico, onde a excelência no atendimento e a dedicação ao cliente fazem parte dos nossos valores, esta poderá ser a tua oportunidade Estamos à procura de pessoas motivadas para fazerem parte da nossa equipa e crescerem conosco.Para reforçar a nossa equipa...

  • Front Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    Vem fazer parte da nossa equipa no Real Hotels GroupSe procuras uma experiência num ambiente dinâmico, onde a excelência no atendimento e a dedicação ao cliente fazem parte dos nossos valores, esta poderá ser a tua oportunidade Estamos à procura de pessoas motivadas para fazerem parte da nossa equipa e crescerem conosco.Para reforçar a nossa equipa...

  • Front Office Team Leader

    Há 15 horas

    Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

    At Hyatt Regency Lisbon, we strive to deliver exceptional guest experiences and drive operational excellence. As a Senior Front Office Supervisor, you will play a key role in achieving these goals.Key Responsibilities:Guiding the front office team to maintain high service standards and ensure seamless check-in and check-out processes.Handling guest issues...

  • Front Office Shift Leader

    3 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    .Social network you want to login/join with:Front Office Shift Leader - with Great Benefits, LisboaClient:HiltonLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:50Posted:23.01.2025Expiry Date:09.03.2025Job Description:We are hiring an enthusiastic Front Office Shift Leader to join our incredible team at Hilton in...

  • Front Office Supervisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Real Hotels Group Tempo inteiro

    Vem fazer parte da nossa equipa no Real Hotels GroupSe procuras uma experiência num ambiente dinâmico, onde a excelência no atendimento e a dedicação ao cliente fazem parte dos nossos valores, esta poderá ser a tua oportunidadeEstamos à procura de pessoas motivadas para fazerem parte da nossa equipa e crescerem conosco.Para reforçar a nossa equipa de...

  • Front Office Team Lead

    1 dia atrás

    Lisboa, Lisboa, Portugal Hyatt Tempo inteiro

    About UsWe are a luxury lifestyle hotel chain that offers guests an exciting new hospitality experience. Our hotel is set to become the second Hyatt-branded hotel in Lisbon, located in the center of the city's bustling Baixa district.Job SummaryWe are seeking a highly motivated and experienced Front Office Supervisor to join our team at our luxury hotel....

  • Front Office Supervisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

    Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.Job Summary:Complete designated cashier and closing reports in the computer system.Review shift logs/daily memo books and document pertinent information in logbooks.Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to...

  • Front Office Supervisor

    1 semana atrás

    Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

    Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.Job Summary:Complete designated cashier and closing reports in the computer system.Review shift logs/daily memo books and document pertinent information in logbooks.Contact appropriate individual or department (e.G., Bellperson, Housekeeping) as necessary to...

  • Departmental Supervisor

    Há 2 dias

    Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

    Melia Hotels International S.A. is seeking an experienced and results-driven Front Office Supervisor to join our team at ME Lisbon.This role involves overseeing the daily operations of the front desk, ensuring that guests receive exceptional service, and working closely with the management team to achieve high levels of customer satisfaction.The successful...

  • Front Office Operations Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Job Description:We are seeking a skilled and motivated Front Office Shift Leader to join our team at Hilton in Lisboa.This is an excellent opportunity for a candidate who is strong in leadership, critical thinking, and has a positive mindset.Duties and Responsibilities:Supervise the efficient operations of reception, including check-in/check-out...

  • Front Office Operations Coordinator

    Há 2 dias

    Lisboa, Lisboa, Portugal Melia Hotels International S.A.(Meliá) Tempo inteiro

    **Job Summary**Melia Hotels International S.A. is seeking a dedicated and experienced Front Office Supervisor to join our team at ME Lisbon.This role involves leading the daily operations of the front desk, ensuring exceptional customer service, and working closely with the management team to achieve excellence in guest satisfaction.The successful candidate...