Customer Solutions Expert

2 meses atrás

Lisbon, Portugal Blu Selection Tempo inteiro
Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.

Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.

Your responsibilities and impact working as a Customer Solutions Expert will be:

Responding to customer inquiries via live chat and phone in a friendly and efficient manner

Collaborating with product management and engineering teams to stay up-to-date on the latest features

Troubleshooting customer issues and providing suitable solutions

Helping turn both new and existing customers into loyal users

Skills, experiences and interests you need to succeed in this role:

Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)

At least one year of experience in a customer-facing role

Excellent interpersonal and communication skills

Ability to multitask and manage several customer conversations simultaneously

Basic knowledge of sales processes (e.g., lead tracking, reporting)

Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage

Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk

What's in it for you?

A value-driven, people-first company culture

A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more

A hardworking team that knows how to have fun while getting things done

Freedom to share ideas and execute them with the full support of the team

Flexible working hours for a balanced professional and personal life

Numerous opportunities for personal and professional growth with internal and external training

A competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)

Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.

Interested in joining our client's team? Apply today

  • Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Job DescriptionYour responsibilities and impact working as a Customer Solutions Expert will be:Responding to customer inquiries via live chat and phone in a friendly and efficient mannerCollaborating with product management and engineering teams to stay up-to-date on the latest featuresTroubleshooting customer issues and providing suitable solutionsHelping...

  • Customer solutions expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Description Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850...

  • Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Description Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850...

  • Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • German Speaking Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Spain Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • French speaking Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Spain Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • Customer Solutions Expert

    4 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Description Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850...

  • Customer Solutions Expert

    Há 1 mês

    Lisbon, Portugal Blu Selection Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • Customer Solutions Expert

    Há 1 mês

    Lisbon, Portugal Blu Selection Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • Customer Solutions Expert

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+...

  • French-speaking Customer Expert

    3 meses atrás

    Lisbon, Portugal Workster Tempo inteiro

    Description Workster is an elite talent agency partnering with a top multinational technology firm to hire a French-speaking Customer Expert for their Lisbon office. Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints,...

  • Solutions Sales Representative

    Há 1 mês

    Lisbon, Portugal ROOX Business Solutions Tempo inteiro

    ROOX is a company focused on delivering 360º information systems' products and services for professional services, specializing in the law firm market. With an international presence and a continuous growth trajectory, we are committed to providing top-tier solutions.Our mission is to humanize technology, and we count on you to help us achieve this goal.In...

  • Cobol Technical Expert

    2 meses atrás

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...

  • Senior Customer Solutions Manager

    Há 1 mês

    Lisbon, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...

  • Cyber Security Expert

    4 semanas atrás

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Company Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in thirteen countries: Germany, Belgium, Brazil,...

  • Cyber Security Expert

    4 semanas atrás

    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionWe are seeking a highly skilled and motivated Application Security Specialist and Cyber Security Incident Management to join our team. The role focuses on ensuring robust application security, IT security compliance, cybersecurity measures, and production security. The ideal candidate will possess a strong understanding of security...

  • Data Modeler Expert

    3 meses atrás

    Lisbon, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Description Main Responsibilities: The candidate will be receiving and collating all requirements collected during meetings with OPC (Operational Permanent Control) teams, with the central Risk department of the bank, and with the department’s Business Analysts to ensure a holistic view is completed, and to define the best architecture and...

  • German Speaking Customer Advisor

    1 semana atrás

    Lisbon, Portugal Eco Plus Solutions AB Tempo inteiro

    Are you proficient in German and ready to embark on a career journey in bustling Lisbon? Seize the opportunity to join us as a German-Speaking Customer Advisor in the dynamic world of e-commerce. Whether you're an experienced professional or a newcomer to the industry, previous experience is not a requirement. Embrace the chance to work on-site in Lisbon,...